Job Description

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The Team Leader is responsible for leading the Animators and ensuring the team delivers their responsibilities to the highest standards possible while creating smiles and maintaining a positive attitude in the workplace. The Team Leader assists in scheduling the Animators, supervises their various activities, and coordinates vacations and trainings while ensuring sufficient coverage in the park during operating hours. The Team Leader supports all Entertainment offerings as required, while focusing on their specific section of the department. This position works with members of the department and company as an active participant in achieving artistic goals, ensuring consistent quality and guaranteeing a high level of performance from colleagues under the Team Leader's guidance.

Job Scope

• Assists in the delivery of the Entertainment program throughout the year on a day-to-day basis.

• Leads the team to include on the job training, daily attendance, grooming, coaching , appraisals and personal development plans.

• Task-trains colleagues in the safe operation of equipment and to follow departmental policies and procedures.

• Coaches and disciplines colleagues in a fair and consistent manner to motivate and improve performance.

• Coordinates execution of Entertainment offerings.

• Schedules break and, if required, rotates colleagues fairly in order to ensure position coverage, increased productivity as well as maintaining colleagues' well-being.

• Calls shows, prepare and distribute show reports where required . Gives performance notes as appropriate.

• Assists in the audition process of potential new hires . Supports rehearsal processes for new and existing shows.

• Coordinates special requests and both in-park and outdoor events as directed . Oversees paperwork, checklists and documentation relating to offerings.

• Works with technical team to assure repairs are noted, logged, and completed in a timely manner.

• Communicates relevant information through daily team briefings, department noticeboards and other channels as required.

• Attends daily park duty manager briefings as per schedule and distribute notes.

• Assigns tasks as required and checks on outcome . Ensures that all safety rules and procedures are being adhered to at all times.

• Ensures that policies, procedures and performance standards that are in place in the department are being adhered to.

• Ensures a clean and safe operating environment and raise any defects to their managers attention.

• Ensures all departmental checklists are being consistently completed, any required follow-up action is initiated and forms/records are being filed appropriately.

• Deal with any internal or external customer requests and issues that are beyond the scope of their front line colleagues.

• Additional duties as assigned by management.

To be considered for this role you will need:

Essential:

• Higher secondary or equivalent

• Experience in a leadership position or 1 year of experience in the Entertainment industry.

• Computer skills: word, excel and power point

• Leadership skills

• Customer service

• Proficiency in English

Desirable:

• Degree in Fine Arts

• 2 years of experience working in entertainment in a theme park

• Background in sound and lighting, rigging and/or show calling