Job Description

Job Category: AI & Data Science
Degree Level: Bachelor's Degree
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Key responsibilities
1. AI Strategy, Portfolio & Governance
? Define and execute a multi-year AI vision and roadmap that delivers measurable impact across retail stores, F&B operations, and E-Commerce platforms.
? Prioritize AI initiatives based on ROI, customer experience, and operational efficiency.
? Establish governance for responsible AI, data privacy, and compliance across all channels.
? Align leadership through an AI steering committee and provide executive-level reporting on adoption and outcomes.
? Drive build-vs-buy decisions and vendor partnerships for scalable AI solutions across physical and digital touchpoints.
2. Data & AI Platform Engineering
? Develop unified data strategy integrating customer, product, transactional, supply chain, and digital behavior data.
? Lead development of AI models for demand forecasting, dynamic pricing, personalization, recommendation engines, fraud detection, and inventory optimization.
? Implement experimentation frameworks (A/B testing, uplift modeling) for eCommerce and in-store initiatives.
? Ensure model explainability, ethical AI practices, and compliance with data security standards.
3. Product & Technology Integration
? Translate AI use cases into productized services integrated with POS, OMS, WMS, ERP, CRM, e-commerce platforms, and mobile apps.
? Drive personalization and search optimization for eCommerce, including AI-driven recommendations and dynamic content. ? Implement computer vision and IoT solutions for retail
? Optimize infrastructure for AI workloads, ensuring cost efficiency and scalability across cloud and edge environments.
? Champion human-in-the-loop systems for merchandising, operations, and digital experience teams.
4. AI Adoption & Impact Management
? Lead adoption of AI solutions across retail, F&B, and E-commerce through structured change management and training programs.
? Build and mentor a high-performing AI team covering data science, ML engineering, and analytics.
? Elevate AI literacy across leadership and frontline teams; foster a culture of innovation and responsible experimentation.
? Track and validate business impact metrics such as conversion rate, AOV, forecast accuracy, food waste reduction, and operational efficiency.
? Manage budgets, vendor ecosystems, and risk mitigation for AI initiatives across all channels.
? Represent the AI function in executive forums and external partnerships to position the organization as an industry leader.
Qualifications & Skills
? Master's degree in Computer Science, Data Science, Artificial Intelligence, Engineering, or a related field (Ph.D. preferred)
? Minimum 12-15 years of experience in AI, data science, and machine learning leadership roles, with at least 5 years in a senior or head position
? Proven track record of delivering AI-driven solutions in retail, F&B, and eCommerce environments
? Expertise in AI strategy development, portfolio governance, and enterprise-scale implementation
? Strong knowledge of machine learning, deep learning, NLP, computer vision, and recommendation systems
? Hands-on experience with AI platforms, cloud services (AWS, Azure, GCP), and big data technologies
? Proficiency in MLOps practices, model lifecycle management, and scalable deployment architectures
? Deep understanding of data engineering, data governance, and integration across omnichannel ecosystems ? Strong business acumen with ability to link AI initiatives to measurable outcomes (conversion, AOV, cost optimization, waste reduction)
? Exceptional leadership and stakeholder management skills with experience influencing at executive level
? Excellent communication and presentation skills for articulating AI strategy and impact to non-technical audiences
? Ability to build and mentor high-performing AI teams and foster a culture of innovation and ethical AI practices
? Certifications in AI/ML, Data Science, Cloud Architecture, or Responsible AI are an advantage.

Skills Required