English Chat And Voice Agent
??????, GZ, EG, Egypt
Job Description
Key Responsibilities
Customer Interaction:
Answer and manage high volumes of inbound and outbound calls, chats, or emails in English.Issue Resolution:
Address customer inquiries, troubleshoot problems, de-escalate complaints, and provide solutions.Information Provision:
Offer accurate information about products, services, billing, and policies.Documentation:
Accurately log all customer interactions, details, and resolutions in the CRM or software.Process Adherence:
Follow company scripts, guidelines, and procedures while striving for efficiency and customer satisfaction.Follow-Ups:
Make outbound calls for follow-ups or to schedule appointments.Essential Skills & Qualifications
Language:
Fluent English (verbal and written) is mandatory.Communication:
Excellent active listening, clarity, and interpersonal skills.Problem-Solving:
Strong ability to think critically and find solutions.Customer Focus:
Patience, empathy, and a commitment to excellent service.Technical:
Proficiency with call center software, CRM systems, and MS Office.Experience:
Previous customer service experience is often preferred but not always required.Typical Requirements
High school diploma or equivalent. Ability to multitask and manage time effectively. Adaptability to different customer needs and call types.
Job Types: Full-time, Permanent
Pay: E19,000.00 - E37,000.00 per month
Work Location: Hybrid remote in Giza
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Job Detail
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Job IdJD2254469
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job Location??????, GZ, EG, Egypt
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EducationNot mentioned