Job Number 23153272
Job Category Engineering & Facilities
Location JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road, Business Bay, Dubai, United Arab Emirates, United Arab Emirates
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

JOB SUMMARY To perform scheduled preventative maintenance in guest rooms, (PPM/MRT) and/or guest corridors as required, including flipping/inspecting mattresses, box springs and assembling bed frames, vacuuming bulkheads, repairing carpets and upholstery, touch-up painting, touch-up furniture ensuring that all necessary hardware and appliances are present in the room and in working order, replacing light fixtures, and inspecting and repairing grout and caulking. Maintain, repair and clean all guest rooms in accordance with the property room preventative maintenance procedures and standard guidelines. SCOPE / BUSINESS CONTEXT \xef\x82\xb7 A Full Time position based at JW Marriott Marquis Dubai. \xef\x82\xb7 Number of Direct Reports - 0 \xef\x82\xb7 Titles of Direct Reports \xe2\x80\x93 CANDIDATE PROFILE Experience: \xef\x82\xb7 Minimum 2 years of related work experience in a 5-star property Skills and Knowledge \xef\x82\xb7 Basics of engineering drawing \xef\x82\xb7 Ability to Troubleshoot and perform basic repair of in-room equipment, fixtures & appliances \xef\x82\xb7 Good understanding of Electrical, Air conditioning, Plumbing systems; and Carpentry/Masonry \xef\x82\xb7 Demonstrated knowledge of electrical Tools and Instrumentation \xef\x82\xb7 Knowledge of Lock/Tag Out Protocol, OSHA and other safety procedures \xef\x82\xb7 Understanding of maintenance inventory and requisition of parts and Guestroom supplies as needed. \xef\x82\xb7 Excellent ability to verbally communicate with guests (and co-workers) to resolve maintenance issues with little to no supervision Education or Certification \xef\x82\xb7 Minimum Technical, Trade or Vocational Certificate/Diploma or equivalent SPECIFIC DUTIES The following are specific responsibilities and contributions critical to the successful performance of the position: \xef\x82\xb7 Follow guest room preventive maintenance checklist to individually complete room\xe2\x80\x99s preventative maintenance process for guest rooms in efficient and effective manner. \xef\x82\xb7 Responsible for engineering related guest room requests and response in a timely manner. \xef\x82\xb7 Ensure that all Work Order, PPM & General Maintenance works are executed, as directed by the immediate supervisor Rooms Technician JW Marriott Marquis Hotel Dubai Hotel Marriott Confidential and Proprietary Information \xef\x82\xb7 To keep Housekeeping / Front Office informed of issues preventing the sale of a room \xef\x82\xb7 To familiarize with the operation of the Guest ware enterprise system and check the system daily. \xef\x82\xb7 To retain daily logs for all work carried out and spares requested/ordered. \xef\x82\xb7 Ensure all the portable appliances in the room are PAT tested \xef\x82\xb7 Maintain engineering area is safe, kept clean and in an orderly manner. Keep close coordination with other engineering staff for smooth operation. Report any serious maintenance problems, unusual findings, or safety hazards immediately to the manager/supervisor \xef\x82\xb7 Participate in departmental meetings and training etc. \xef\x82\xb7 Assist in energy conservation program, as assigned \xef\x82\xb7 Comply with hotel and corporate LSOP\xe2\x80\x99s and SOP\xe2\x80\x99s. \xef\x82\xb7 To attend all safety and fire training and adhere to safety instructions at work to prevent any accidents. \xef\x82\xb7 Serve as an active member of hotel emergency response team. \xef\x82\xb7 Take active role in the TQM process. \xef\x82\xb7 To ensure that you maintain a high level of hospitality and guest concern. Practice at all times \xe2\x80\x9cEmpowerment\xe2\x80\x9d and do whatever it takes to satisfy the guest. \xef\x82\xb7 Accident prevention and safety to be aware of all existing departmental job safety analysis and to strive to work in an accident free manner and to create a safe working environment for himself and for others. \xef\x82\xb7 Maintain high standard of GSS and Brand standard for guest rooms and related areas. \xef\x82\xb7 To carry out other job assignments given by DOE or designate, as business demands. Safety and Security Policies and Procedures \xef\x82\xb7 Follow company, hotel and department policies and procedures. \xef\x82\xb7 Follows Marriott International Hotels Limited Regional Office policies and procedures \xef\x82\xb7 Protect the privacy and security of guests and coworkers. \xef\x82\xb7 Maintain confidentiality of proprietary materials and information. \xef\x82\xb7 Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures. \xef\x82\xb7 Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures. \xef\x82\xb7 Perform other reasonable job duties as requested by Supervisors and Management. \xef\x82\xb7 Working hours as required to do your job but normally not less than 48 hours per week. Guest Relations \xef\x82\xb7 Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, JW Symphony of Service) to resolve issues, delight, and build trust. \xef\x82\xb7 Assist other employees to ensure proper coverage and prompt guest service. \xef\x82\xb7 Anticipate guests\' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. \xef\x82\xb7 Address guests\' service needs in a professional, positive, and timely manner. \xef\x82\xb7 Engage guests in conversation regarding their stay, property services, and area attractions/offerings. \xef\x82\xb7 Thank guests with genuine appreciation and provide a fond farewell. \xef\x82\xb7 Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest\'s name when possible. \xef\x82\xb7 Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Rooms Technician JW Marriott Marquis Hotel Dubai Hotel Marriott Confidential and Proprietary Information Communication \xef\x82\xb7 Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one\'s voice, using the callers\' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call. \xef\x82\xb7 Speak to guests and co-workers using clear, appropriate and professional language. \xef\x82\xb7 Talk with and listen to other employees to effectively exchange information. Working with Others \xef\x82\xb7 Support all co-workers and treat them with dignity and respect. \xef\x82\xb7 Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments. \xef\x82\xb7 Partner with and assist others to promote an environment of teamwork and achieve common goals. Quality Assurance/Quality Improvement \xef\x82\xb7 Comply with quality assurance expectations and standards, e.g. GuestVoice and JW Marriott Brand Standard Audit. Physical Tasks \xef\x82\xb7 The physical ability to stand and or walk frequently. \xef\x82\xb7 The physical ability to climb on a ladder or scaffolding to heights in excess of 10\xe2\x80\x99, balance, and work above the shoulder frequently. \xef\x82\xb7 The physical ability to occasionally bend/stoop, kneel, crouch, and squat in order to operate and maintain the Plant and Equipment. \xef\x82\xb7 The physical ability to use both hands for frequent grasping and occasional fine manipulation \xef\x82\xb7 The physical ability to frequently carry up to 50 pounds of weight distances of up to 600 feet; and to frequently lift up to 50 pounds of weight from the floor to above the shoulders. \xef\x82\xb7 The physical ability to occasionally push and pull various items, such as equipment, tools etc. \xef\x82\xb7 The physical ability to work at heights for extended periods of time and to tolerate required personal protective equipment such as steel toed shoes, work gloves, safety glasses, ear protection, dust masks, safety belts and safety shoes on a continuous basis.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of \xe2\x80\x9cWonderful Hospitality. Always.\xe2\x80\x9d by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that\xe2\x80\x99s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International\'s luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you\xe2\x80\x99re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand\xe2\x80\x99s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you\xe2\x80\x99ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That\xe2\x80\x99s The JW Treatment\xe2\x84\xa2. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,\xe2\x80\x8b begin your purpose, belong to an amazing global\xe2\x80\x8b team, and become the best version of you.

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