Job Description

General Information

Job ID
32182
Location
Dubai, United Arab Emirates
Work Types
Full Time
Categories
Administration

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About TMF Group

TMF Group is a leading provider of administrative services, helping clients invest and operate safely around the world.
As were a global company with 11,000+ colleagues based in over 125 offices across 87 jurisdictions, we actively seek out people with the talent and potential to flourish at TMF Group, whatever their background, and offer job opportunities to the broadest spectrum of people. Once on board we nurture and promote talented individuals, making sure that senior positions are open to all.

Discover the Role

To provide a high-quality administrative service to a diverse portfolio of employee benefit and incentive schemes with timeliness and efficiency.

Key Responsibilities

Administer a portfolio of structures in compliance with policies and procedures as set down in the company procedures manual and local legal and regulatory requirement, the diversity and complexity of which will be dependent on the experience and knowledge of the jobholder Ensure that clients are dealt with in a professional manner Identify and raise technical issues and potential problems with Line Manager Undertake a variety of banking, investment and financial transactions within the job holder's authority Control debtors to the level determined by Line Manager and minimize credit notes issued Be able to demonstrate and awareness of risk management Understand TMF Code of Conduct and values Provides guidance on basic tasks to colleagues in immediate team Manages personal workload effectively Responds to and anticipates client needs in a timely and professional manner Listens actively, considers people's concerns and adjusts own behaviour in a helpful manner Consistently strives to provide a quality service Implements the necessary steps of the service process Handles complaints and difficult customers in positive and effective manner, considering global and cultural differences Takes responsibility for obtaining and sharing required information with others Works with more junior members of the team with the view to assist with their ongoing development Understands clients, identifies their needs and creates positive first impressions Has a good understanding of technicalities of own role Promptly and efficiently completes work assignments Good understanding of how immediate team interact with other teams in function to deliver results Attend networking events and promote the business to connectionsBuild and maintain relationships with legal, investment and banking connections

Key Requirements

PROFESSIONAL EXPERIENCE AND QUALIFICATIONS

Will take advantage of learning opportunities to meet needs of current job Minimum of 18 months' experience within the Trust/Pension industry Possesses or willing to study towards a relevant professional qualification (STEP/ICSA) Good time management skills and inter-personal skills. Able to communicate (verbally and through written work) information in a clear and concise Interprets instruction accurately Expertise in all MS Office packages (Word, PowerPoint, Excel, Outlook). Fluent in both written and spoken English

COMPETENCIES

Operation Excellence:

Strives for high standards of delivery to clients Will take advantage of learning opportunities to meet needs of current job Has a good understanding of processes needed to undertake the role successfully

Commercial Awareness:

Has a good understanding of how immediate team interacts with other teams in functionto deliver results Understands and applies control and risk governance frameworks consistently

Leadership and Resource Management:

Provides guidance on basic tasks to colleagues in immediate team Manages personal workload effectively

Interpersonal Skills:

Responds to and anticipates client needs in a timely and professional manner Listens actively, considers people's concerns and adjusts own behavior in a helpful manner

Client Excellence:

Consistently strives to provide a quality service Implements the necessary steps of the service process Handles complaints and difficult customers in positive and effective manner, taking into account global and cultural differences Takes responsibility for obtaining and sharing required information with others Understands clients, identifies their needs and creates positive first impressions

Compliance:

Acts with the highest level of integrity at all times Act in the best interests of TMF (taking into account the interests of TMF customers, where appropriate) Act in a professional manner and produce accurate and timely work product Will be clear, open and transparent in your communications with TMF colleagues and customers Promptly report any issues (or possible issues) you identify to your manager (or an appropriate member of the senior management team) for consideration and resolution Never make any statement that is misleading, false or deceptive Acts with the highest level of integrity at all times

What's in it for you?

Pathways for career development

Work with colleagues and clients around the world on interesting and challenging work. We provide internal career opportunities, so you can take your career further within TMF. Continuous development is supported through global learning opportunities from the TMF Business Academy.

Making an impact

You'll be helping us to make the world a simpler place to do business for our clients. Through our corporate social responsibility program, you'll also be making a difference in the communities where we work.

A supportive environment

Strong feedback culture to help build an engaging workplace. Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best.

We're looking forward to getting to know you!