Job Description

Job Summary:

We are hiring Emirati nationals for a remote Customer Service Executive role. The ideal candidate will handle customer inquiries, provide accurate information, resolve issues, and ensure an excellent customer experience -- all while working comfortably from home.

Key Responsibilities:

Handle incoming customer calls, emails, and chat inquiries

Provide accurate information about products, services, and policies

Resolve customer issues promptly and professionally

Maintain records of customer interactions in the CRM system

Coordinate with internal departments to follow up on pending issues

Ensure high customer satisfaction by delivering friendly and solution-oriented service

Meet daily/weekly performance KPIs (response time, quality, customer satisfaction, etc.)

Follow company communication guidelines and service standards

Required Skills & Qualifications:

UAE National (Emirati only) -- mandatory

High school diploma or bachelor's degree (preferred)

Strong communication skills in English and Arabic

Good typing speed and computer literacy

Ability to multitask and manage time effectively

Customer-focused attitude with problem-solving skills

Reliable internet connection and quiet home workspace

Previous customer service experience is an advantage but not required

Work Schedule:

Flexible or fixed shifts (add specific timing if needed)

Remote work from anywhere in the UAE

Salary & Benefits:

Competitive salary based on experience

Monthly incentives based on performance (optional)

Paid training and continuous development

Work-from-home convenience

Supportive and professional work environment

Job Type: Full-time

Expected Start Date: 25/12/2025