Job Description

Full-Time & Part-Time | 100% Remote Option After Training
Are you an empathetic, service?driven Emirati professional who thrives on helping patients over the phone and across digital channels?
Join Al?Futtaim Health, where your dedication is valued, your growth is supported, and your work truly matters.
f you are not a UAE National, please explore other opportunities within Al?Futtaim Health.
Purpose of the Role
As a Call Center Agent, you will be the first point of contact for HealthHub patients ensuring a welcoming, efficient, and compassionate experience.
You will handle high?volume inbound/outbound calls, live chat, WhatsApp, email, and social media inquiries; coordinate appointments; and provide accurate information with professionalism and confidentiality.
After a successful training period, you can work 100% remotely from anywhere in the UAE. Full?time and part?time schedules are available.
Why Emirati Call Center Agents Choose Us

• Serve Your Community - Play a vital role in patient?centered care across Dubai.
• Prime Locations & Remote Flexibility - Work in modern HealthHub Clinics or from home after training.
• Professional Growth - Continuous training, mentorship, and career development, aligned with our Emiratisation efforts.
• Inclusive Culture - Join a diverse, supportive team aligned with the UAE's healthcare vision.
• Designed for Balance - 5?day work week; flexible full?time and part?time options.
• Competitive Rewards - Attractive salary + performance bonus.
• Modern Tools - Advanced omnichannel systems for patient support.
• Team?Based Care - Collaborate with clinical and administrative teams.
• Comprehensive Benefits - Health & life insurance, generous leave.

What You'll Do

• Deliver exceptional service across phone and digital channels; maintain confidentiality at all times.[
• Manage omnichannel communication (calls, chat, WhatsApp, email, social).
• Schedule, reschedule, and cancel appointments using automated systems; convert inquiries into booked visits to meet KPIs.
• Verify insurance eligibility via insurer portals; communicate requirements clearly.
• Coordinate urgent cases with relevant teams for timely resolution; recommend process improvements.
• Uphold punctuality, schedule adherence, and care of contact center assets.

Skills Required