Job Title Customer Service Officer
Description
We are on the lookout for a focused EMEA Digital Event Operations Project Manager to join our high calibre team at Informa Markets in Dubai.
Growing your career as a Full Time EMEA Digital Event Operations Project Manager is an awesome opportunity to develop exceptional skills.
If you are strong in problem-solving, leadership and have the right experience for the job, then apply for the position of EMEA Digital Event Operations Project Manager at Informa Markets today!
Company Description
Informa PLC is a leading international events, intelligence and scholarly research group.
Our purpose is to champion the specialist. Through hundreds of powerful brands we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make breakthroughs and take better informed decisions. Informa is listed on London Stock Exchange and a member of FTSE 100, with over 11,000 colleagues working in more than 30 countries.
Informa Markets is one of the largest pure-play providers of speciality business-to-business market access services in the world. We have the leading position in twelve distinct commercial marketplaces on a global basis. We help buyers and sellers grow their businesses in industries as diverse as pharmaceutical and food through to luxury yachts, fashion and beauty products. We connect, educate, and provide actionable insights across specialty commercial sectors.
And we do this through scale trade exhibitions as well as innovative digital market access services for B2B suppliers and buyers.
Now, by leveraging our unique first party market data, we have embarked upon an ambitious programme to expand the way that we assist these communities in uniquely powerful ways.
Digital Project Manager
Reports to:
Group Operations Manager /or Senior Digital Project Manager
Direct reports:
TBD (experience in managing reports is desirable but based on portfolio and business needs)
The Role
The Digital Project Manager is responsible for the professional end-to-end project management & delivery of their allocated digital or hybrid tech enabled events projects. They will ensure that all are delivered to the highest possible standards via third party platforms, to the satisfaction of all parties involved, consistently throughout the year.
The Digital Project Manager will be responsible for gathering the event teams' requirements for the allocated digital or hybrid tech enabled following the onboarding process, understanding their strategy and commercial OKRs, key components of the digital event fulfilment (in-person and online) and building the Smartsheet project plan for the event to meet these needs whilst simultaneously managing within the target operating model.
The Digital Project Manager will train to become a platform 'expert' supporting teams to learn & utilise the pre-determined EMEA suite of available platforms to their fullest capacity with the ability to advise on the platform best suited to meet the digital event needs in question, recommend applicable training to the event team in question to best fulfil their obligations and as such this person must have a proven track record in delivering different digital event types across multiple platforms whilst maintaining excellent stakeholder management.
The Digital Operations Manager should lead by example and always demonstrate professional responsibility to the department, confidently communicating on all levels internally and externally.
Job Summary/Responsibilities
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