Electronic Resources Librarian
Category Non Faculty Vacancies
College Departments
Department Library Affairs
Job Purpose

\xe2\x80\x8bTo be responsible for managing and troubleshooting online and subscription resources, handle and manage the acquisition of online resources including online databases and e-journals, and contribute to the growth and development of the Library\'s online collection at the University of Sharjah. In addition to coordinating with publishers and vendors to manage access, resolve technical issues, and respond to end users\' inquiries.\xe2\x80\x8b

Main accountabilities & expectations

• Assist the line manager in creating, developing and implementing the System Management Section\'s procedures by monitoring the process and ensuring its compliance with the Library and UOSs\' goals and strategic objectives, as well as implementing the best practices in the market.
• Manage the daily operation of the library\'s electronic resources including trials, subscriptions, licenses, budgeting, activating/deactivating and troubleshooting. As well as analyze and interpret electronic resource usage statistics to support evidence-based decisions.
• Oversee and coordinate the electronic resources\' acquisition, licensing, activation, assessment and support for all library systems such as Sierra, Database Discovery Tool, etc.
• Respond to the end user\'s inquiries by determining the required information and searching through standard reference materials to support educational activities, assignments and research.
• Perform troubleshooting for issues such as ordering, subscriptions, and licensing for a variety of external and internal electronic resources and other library digital systems and services. As well as liaise with external vendors/suppliers to resolve access issues and ensure the e-resources are discoverable and accessible as required.
• Coordinate and communicate effectively with faculty, researchers, and library staff in order to complete work tasks and ensure the effective acquisition of e-resources.
• Develop and deliver short training sessions, manuals, and guidelines to encourage the utilization of e-resources and help users access and use the library\'s main applications and online resources.
• Follow the University of Sharjah\'s library standards and guidelines when completing daily work tasks, and communicating with external vendors and students. As well as ensure that all staff members understand and follow the correct policies, procedures and, guidelines, and provide assistance to them when needed.
• Train, coach and provide technical expertise to new and current employees in electronic resources processes to ensure they acknowledge and understand their responsibilities and tasks. As well as provide technical support and assistance to end users regarding any of the library\'s electronic resources.
• Participate in related projects that help support and improve the department and the University in general, and be an active member of the project team ensuring that all assigned tasks are completed accurately and on time.
• Provide the necessary assistance and support to the line manager and other team members in ensuring the department/college KPIs are achieved successfully by gathering the necessary data, preparing progress reports and implementing the necessary action plans.
• Prepare and develop online manuals, video tutorials, and guidelines to help users access and use the library\'s applications and online resources.
• Keep up-to-date with new technology developments, advancements, and trends in the market in order to understand new technologies and enhance the library\'s electronic services at UoS.\xe2\x80\x8b

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Required Skills

• Excellent oral and written communication skills and the ability to prepare professional documents, in both Arabic and English.
• Excellent working knowledge of personal computer applications with an emphasis on MS office applications such as Excel, Word, and Teams.
• Excellent understanding of electronic resources management tools, collection development, information literacy, reference services, etc.
• Knowledge of the concepts and issues related to the lifecycle of electronic resources.
• Knowledge of electronic resource content models, emerging formats, acquisition methods, and licensing.
• Excellent ability in working on digital repositories and open-access resources.
• Demonstrate a good understanding of operating electronic resources analytics, cataloging/metadata, etc.
• Ability to understand the meaning of error messages and troubleshoot access and subscription-related issues.
• Excellent customer service skills.
• Good problem-solving skills and attention to detail.
• Critical thinking and decision-making skills.
• Excellent interpersonal and communication skills.
• Ability to deal with stressful situations leading to resolution.
• Ability to organize and prioritize multiple tasks and produce reports under strict guidelines.
• High integrity and openness combined with a commitment to good governance.
• Inquisitive mind and passion for excellence.
• Works as a competent member of the team, willingly providing backup support for co-workers when appropriate and actively supporting group goals.\xe2\x80\x8b

Desirable Requirements

• Minimum of bachelor\'s degree in Library Science, Library Administration, Library Information Systems, or a relevant discipline.
• 2-4 years of UAE experience in a similar role preferably in higher education institutions.
• A Master\'s Degree in a relevant discipline is a plus.
• Priority is to UAE Nationals.\xe2\x80\x8b

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Job Location University of Sharjah (Main)
Job Criteria Gender , Male,
Qualification Bachelor\'s degree/higher diploma
Relevant Experience 2
Living In UAE Yes
Nationality , All,

University of Sharjah