Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world\'s most admired and innovative brands. Al-Futtaim Group\xe2\x80\x99s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the role:

• The purpose of the role is to perform repairs and service on customer vehicles as per Manufacturers Standards of electric vehicles using advanced diagnostic tools to identify the source of problems and repair vehicles using Fix It Right First-Time process, to provide unique customer experience in order to improve customer retention in compliance with OEM (EV Brand Corporation) standards.

What you will do:

• Perform periodic maintenance service on the customer\'s vehicle.
• Address minor repair jobs on customer\'s vehicle without compensating the quality of work.
• Help to improve Fix it Right First-Time and location CSV score.
• Accurately complete all job cards provided and provide cost estimates to customers that requires or request for additional service jobs.
• Conduct final inspection as per the SOP (standard operating procedure) and ensure prompt punch in and punch out to get the accurate booking hours.
• Deliver the desired efficiency and productivity as per targets given.
• Proper use of special and general service tools.
• Assist Controller and Service Advisor to deliver the vehicle at promised delivery time of which communicated with the customer.
• Daily interactions with Technical Support and Service Advisor to assist in developing technical skills within the team.

Required Skills to be successful:
1.- Electric Vehicle experience.
2.- Knowledge and experience of Electric Vehicle components.
3.- Experience with high and low voltage Electric Vehicles.
4.- Communication skills.
About the Team:

• Reporting to the Aftersales Manager and will work closely with the broader internal and external stakeholders.

What equips you for the role:

• Technical Certification Diploma, ITI, ATA, IMI or equivalent.
• IMI EV Level 1 or 2.
• Knowledge and experience of Electric Vehicle components and systems both high and low voltage. Knowledge of all safety procedures related to Electric Vehicle repairs.

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world\xe2\x80\x99s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM as well as EV brands.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.