Attending customer\'s interactions and efficiently gather related information to fulfil customer needs.
Ability to handle all types of interactions including voice, chat, email and social media.
Maintain a high level of knowledge about the banks products, services & systems.
Adhere to all bank policies and procedures corporate security policies, regulatory guidelines, industry service standards and codes of conduct.
Maintain effective relationship with superiors/colleagues.
Writing detailed test plans, test cases, and bug reports based on input from the project manager or product manager.
Ensuring that all requirements are met by testing all aspects of the application, including functionality and usability.
Reviewing scenario flow to identify potential issues related to security, performance, and usability.
Interacting with IT/Stakeholders to provide feedback about bugs and suggest improvements.
Participating in team meetings to discuss project status and any issues that may arise.
Reviewing test results with the development team to identify problems and determine solutions.
Execute UAT test scenarios with 100% accuracy while documenting related proofs and sharing reports.
All the above accountabilities include but not limited to any additional/new tasks or responsibilities assigned by the line Manager.
Testers must have below knowledge:
UAE VAT law knowledge
Banking VAT transaction experience
VAT System hands on
EGL & Surround testing:
12.3 Treasury & Trade \xe2\x80\x93 test life cycle of Treasury deals and accounting split impact between T/24 and EGL. Instrument level reconciliation.
HR \xe2\x80\x93 work closely with HR team to execute payroll and other HR related cost to validate impact in the EGL
AMS \xe2\x80\x93 Vendor Payment, Fixed Assets, Petty Cash, Depreciation, Accrual and Amortization to be validated in AMS to ensure relevant accounting entries are posted into EGL;
VAT \xe2\x80\x93 VAT system would undergo with massive change due to structural change, all possible scenarios to be tested in detail. Existing level 1, 2 & 3 reconciliations to be revisited.
Cards \xe2\x80\x93 all existing card related accounting entries to be tested.
Matrix \xe2\x80\x93 work closely with Direct Equity Operation to ensure all existing investment related scenarios are executed and tested with cascading accounting entries impact into EGL
Loyalty \xe2\x80\x93 test loyalty accounting entries generated from data warehouse and ensure same has been posted into EGL
Ensure Inter-Bridge GL for each of the surrounding system is reconciled and zeroized as part EOD
Test around 30 newly developed reports into EGL
Education & Experience:
Minimum Graduate or bachelor\'s degree holder
Minimum 1-2 years of experience in UAT
Technical Competencies:
Regulatory and Compliance Knowledge
Bank Systems Knowledge Banking Products, Services and Operations Knowledge
Telephone Etiquette
System Knowledge
Customer Segmentation and Understanding
Call Center Policies and Procedures
Behavioural Competencies:
Maintain Transparency & Communicate to Share
Act with Ownership
Share Knowledge & Work as One
Engage the Customer
Empower to Decide
Required Skills
Skill
Years
Months
banking domain
4
0
12.3 Treasury
4
0
EGL
4
0
AMS
4
0
VAT system
4
0
surround
4
0
VAT testing
4
0
Matrix
4
0
Accounting entries
4
0
Reconciliation
4
0
VAT law
4
0
UAT
4
0
test plans
4
0
test cases
4
0
bug reports
4
0
Amortization
4
0
vendor payments
4
0
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