Job Description

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Join us at Miral Experiences!
Miral Experiences is a region's leader in the management and operation of world-class, award-winning immersive attractions and experiences across Abu Dhabi. Our diverse portfolio includes some of the most iconic entertainment and leisure destinations, including Ferrari World Yas Island Abu Dhabi, Yas Waterworld Yas Island Abu Dhabi, Warner Bros. World(TM) Yas Island Abu Dhabi, SeaWorld Yas Island Abu Dhabi, CLYMB(TM) Yas Island Abu Dhabi, and TeamLab. Phenomena Abu Dhabi, and CLYMB(TM) Abu Dhabi, as well as cultural treasures like Qasr Al Watan.
We specialize in crafting unique experiences that cater to all tastes and ages, delivering a seamless blend of thrills, joy, and discovery. Our attractions are designed to ignite the imagination and create unforgettable memories for visitors from around the world. Whether you're seeking excitement, relaxation, or cultural enrichment, we offer something for everyone.
About the Role
The Education Associate is a guest facing role which welcomes and interacts with guests of all age. This position is responsible in delivering the important information in the assigned Zoological attractions and/or exhibits. This position requires the ability to stand and walk for an entire shift; handle and work with animal ambassadors including mammals, birds, Reptiles and some aquatic species. Lift, push and pull 15kg; and work in varying shifts/hours based on business need, to include opening, mid-, and closing shifts; weekends, and holidays.
Key Responsibilities

• Proactively interacts to all guests in a friendly and professional manner
• Delivers the education facts on the assigned attraction/exhibit
• Maintains theme park's knowledge to provide updated information to the guests
• Handles guests concerns and queries, provide appropriate resolution, and available and achievable service recovery as needed
• Prepares educational materials and maintains its professional appearance
• Ensures all departmental checklists are consistently completed and informs line manager for any tasks that requires action
• Fosters a culture of human and animal safety by following all safety policies and practices in accordance with HSE policy and department's SOPs
• Promotes products, services and activities available to the guests
• Completes all required trainings and maintains professional development and competencies
• Maintains cleanliness and organization of the workplace for designated areas
• Performs other duties as assigned

Qualifications & Experience
Essential:

• High School Diploma
• 1 year of experience in customer service
• Outgoing personality
• Excellent skills in customer/guest interaction
• Excellent English communication skills, verbal and written
• Basic knowledge of educational principles and instructional design models
• Basic computer skills, including MS Office applications

At Miral Experiences, we don't just create world-class destinations - we create unforgettable memories for our guests and remarkable careers for our people.
From theme parks and attractions to guest services and behind-the-scenes roles, every member of our team plays a part in delivering exceptional experiences. We're driven by passion, powered by innovation, and committed to excellence in everything we do.
We're looking for passionate, driven, and talented individuals who are ready to grow, lead, and make a difference. No matter your background or expertise, there's a place for you at Miral Experiences.
About Us: Miral Experiences

Skills Required