Job Description

Job Overview
We're looking for an organised, technically capable E-Commerce Specialist to manage the back-end operations of our online grocery platform (fruits & vegetables). In this role you'll keep orders flowing, help the fulfillment teams, maintain pricing and availability data, and ensure our Shopify integrations and other e-commerce channels run smoothly. This is a hands-on position that combines operational execution with opportunities to improve processes through automation and reporting.
Key Responsibilities

• Process online orders across the NRTC website and third-party e-commerce channels.
• Provide customer service support for delivery queries, replacements, returns, refunds, cancellations and order placement.
• Coordinate with the delivery team to share customer locations and resolve delivery issues.
• Liaise with purchasing teams for item availability, new product onboarding and online warehouse purchases.
• Prepare daily promotional feeds, price-change spreadsheets and item availability reports for the website.
• Produce competitive price benchmarking reports against other e-commerce players.
• Supervise the online picking team - support them on substitutions, quality checks and packing standards.
• Purchase packaging supplies and baskets through procurement and manage stock for the online warehouse.
• Work closely with the marketing team to align on e-commerce development plans and promotional activity.
• Use automation and data reports to identify operational bottlenecks and propose efficiency improvements.

Skills & Qualifications

• Bachelor's Degree in Business Administration or similar.
• At least 1 year of hands-on e-commerce operations experience.
• Strong attention to detail and a commitment to keeping operations uninterrupted.
• Comfortable working with spreadsheets and producing timely, accurate reports.
• Able to work independently, multi-task and meet tight deadlines in a fast-paced environment.
• Good communication skills and the ability to coordinate between multiple internal teams.

What We Offer

• Competitive salary.
• Medical insurance.
• Clear opportunities for career growth within a growing ecommerce & retail group.

How to Apply

• Please submit your resume and ensure you include: your current notice period and your expected monthly salary.
• Candidates currently residing in the U.A.E. will be given preference.
• Shortlisted applicants will be contacted for further steps.

Skills Required