Job Description

Key Responsibilities1. Operations Management

Oversee daily e-commerce activities including order processing, shipping coordination, returns, and cancellations. Manage product uploads, updates, and catalog accuracy (pricing, descriptions, images, etc.). QC for listed items by individual sellers and making sure that it follow all guidelines. Ensure smooth authentication flow for luxury items. Coordinate with logistics partners (e.g., DHL, Aramex) to ensure timely deliveries and resolve shipping issues, and Customs clearance processes are followed. Manage Development Operations and coordination with different teams ( Web - Apps - Backend ) QA for Apps and Website before giving the green light to release. Prioritize Development based on how critical it is.

2. Seller Management

Onboard new sellers and guide them through product listing policies. Monitor seller performance and ensure compliance with platform standards. Act as a liaison between sellers and internal teams for problem-solving.

3. Customer Service

Manage and resolve customer inquiries and complaints promptly via email, WhatsApp, and other channels. Work closely with the authentication and logistics teams to provide real-time updates to customers. Implement strategies to improve overall customer satisfaction and retention.

4. Reporting & Analytics

Generate daily and weekly operational reports (orders, returns, inventory, seller activity). Identify process bottlenecks and suggest improvements for operational efficiency. Track KPIs such as order fulfillment time, return rates, and seller performance metrics.

5. Marketing Support

Support marketing campaigns by coordinating product promotions and discounts. Ensure accurate execution of campaign timelines and featured product listings. Collaborate with the marketing team to improve customer experience during peak seasons.

QualificationsEducation & Experience

Bachelor's degree in Business, Marketing, or related field (preferred).

2+ years of experience

in e-commerce operations or marketplace management, ideally within

fashion or retail

. Familiarity with luxury fashion brands and products is a strong advantage.

Technical Skills

Proficiency in e-commerce platforms and order management systems. Strong Excel/Google Sheets skills for reporting and data management. Basic knowledge of SEO and digital marketing is a plus. Experience with logistics platforms like DHL, Aramex, etc., preferred.

Soft Skills

Excellent communication skills (English required, Arabic is a plus). Strong organizational and problem-solving abilities. Ability to work in a fast-paced environment and handle multiple tasks. Attention to detail with a customer-first mindset.

Compensation & Benefits

Salary:

5,000 AED/month. Opportunity to grow with a fast-scaling luxury e-commerce business. Supportive, dynamic, and innovative work environment.
Job Type: Full-time

Pay: AED5,000.00 per month

Language:

English (Required)
Location:

* Dubai (Required)