E Commerce Manager
Dubai, United Arab Emirates
Job Description
The E-Commerce Specialist drives the growth of the E-Commerce business by enhancing customer experience, managing customer order fulfilment, technology and infrastructural plans. He/She is also responsible for generating data-driven commercial insights and managing relationships with partners for the business.
- Analyse service quality and customer satisfaction.
- Develop service operations.
- Foster service innovation.
- Analyse new market trends, business opportunities and market segments in global and local landscape.
- Analyse past performance of collections, categories and campaigns to improve marketing effectiveness and ROI.
- Assess potential partnership prospects.
- Define and revise order fulfillment policies and procedures.
- Develop a service recovery framework.
- Develop and implement roadmap for online store\'s functionality.
- Develop, manage, and measure performance of technology vendor relationships.
- Drive e-commerce sales performance.
- Generate business questions requiring data-mining and analysis.
- Generate ideas and strategies based upon data-driven insights and recommendations.
- Implement e-commerce strategic and tactical programmes.
- Manage and review e-commerce operations and processes.
- Manage customer retention and loyalty programmes.
- Manage sales, promotions, marketing and social media campaigns and programme over digital platforms.
- Manage the procurement and implementation of new technologies.
- Measure order fulfillment and customer satisfaction performance.
- Monitor and review data mining and analytics tools.
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Job Detail
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Job IdJD1483473
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned