Job Description

Ecommerce Fulfillment Operations Manager - GMG - Dubai, UAE
Position Overview
The Ecommerce Fulfillment Operations Manager at GMG leads end-to-end ecommerce order fulfillment within a high-volume warehouse environment in Dubai. This role ensures timely and accurate order processing, strong SLA adherence, quality compliance, and effective people management to deliver a reliable last-mile customer experience.
Job Details
Country: UAE
City: Dubai
Industry: Warehousing
Function: Shipping and Receiving-Warehousing
Salary: 14000-20000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Summary
The Ecommerce Fulfillment Operations Manager is accountable for the complete fulfillment cycle from order allocation to handover to last-mile delivery partners. The role drives operational performance through tight process control, data-led monitoring, corrective actions, and leadership of a large warehouse team to meet volume peaks and quality benchmarks.
Key Responsibilities

• Manage the complete ecommerce fulfillment cycle including order allocation, picking, quality check, packing, and handover to last-mile delivery
• Ensure all orders are fulfilled within defined SLAs and operational cut-off timelines
• Monitor daily order volumes, backlogs, and dispatch performance using WMS and dashboards
• Enforce strict adherence to picking accuracy, quality standards, and packing guidelines
• Own fulfillment rate and order rejection rate; investigate spikes, perform root cause analysis, and report findings
• Implement corrective and preventive actions to reduce rejections, delays, and errors
• Coordinate with last-mile delivery partners to ensure timely and accurate shipment handover
• Ensure compliance with warehouse SOPs, safety standards, and housekeeping requirements
• Lead and manage a team of warehouse associates and team leaders
• Plan shifts and manpower allocation based on demand, priorities, and capacity
• Conduct daily briefings, performance reviews, and productivity tracking
• Train team members on ecommerce processes, quality standards, and system usage
• Identify skill gaps and drive continuous training and development initiatives

Ideal Profile

• Experience managing ecommerce fulfillment or warehouse operations in a high-volume environment
• Strong understanding of WMS-driven operations, SLAs, and quality controls
• Proven people management capability across large operational teams
• Data-driven mindset with the ability to translate metrics into actions
• Strong organizational skills and the ability to perform under pressure

Skills Set

• Ecommerce order fulfillment operations
• Warehouse management systems
• SLA and KPI management
• Quality compliance and rejection control
• Team leadership and shift planning
• Process improvement and root cause analysis
• Safety and SOP compliance

Why Join Us

• Lead critical ecommerce operations within a global retail and well-being group
• Work in a fast-paced, performance-driven warehouse environment
• Opportunity to manage large teams and drive operational excellence
• Career growth within GMG's expanding ecommerce and supply chain operations

About the Company
GMG is a global well-being company operating across retail, distribution, manufacturing, and consumer goods. With investments across sports, food, health, and consumer goods, GMG manages a diverse portfolio of international and home-grown brands across the Middle East, North Africa, and Asia. The company continues to scale its ecommerce and supply chain capabilities to deliver reliable, customer-centric fulfillment at regional scale.
Job Title Ecommerce Fulfillment Operations Manager - GMG - Dubai, UAE
Ecommerce Fulfillment Operations Manager - GMG - Dubai, UAE
Position Overview
The Ecommerce Fulfillment Operations Manager at GMG leads end-to-end ecommerce order fulfillment within a high-volume warehouse environment in Dubai. This role ensures timely and accurate order processing, strong SLA adherence, quality compliance, and effective people management to deliver a reliable last-mile customer experience.
Job Details
Country: UAE
City: Dubai
Industry: Warehousing
Function: Shipping and Receiving-Warehousing
Salary: 14000-20000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Summary
The Ecommerce Fulfillment Operations Manager is accountable for the complete fulfillment cycle from order allocation to handover to last-mile delivery partners. The role drives operational performance through tight process control, data-led monitoring, corrective actions, and leadership of a large warehouse team to meet volume peaks and quality benchmarks.
Key Responsibilities

• Manage the complete ecommerce fulfillment cycle including order allocation, picking, quality check, packing, and handover to last-mile delivery
• Ensure all orders are fulfilled within defined SLAs and operational cut-off timelines
• Monitor daily order volumes, backlogs, and dispatch performance using WMS and dashboards
• Enforce strict adherence to picking accuracy, quality standards, and packing guidelines
• Own fulfillment rate and order rejection rate; investigate spikes, perform root cause analysis, and report findings
• Implement corrective and preventive actions to reduce rejections, delays, and errors
• Coordinate with last-mile delivery partners to ensure timely and accurate shipment handover
• Ensure compliance with warehouse SOPs, safety standards, and housekeeping requirements
• Lead and manage a team of warehouse associates and team leaders
• Plan shifts and manpower allocation based on demand, priorities, and capacity
• Conduct daily briefings, performance reviews, and productivity tracking
• Train team members on ecommerce processes, quality standards, and system usage
• Identify skill gaps and drive continuous training and development initiatives

Ideal Profile

• Experience managing ecommerce fulfillment or warehouse operations in a high-volume environment
• Strong understanding of WMS-driven operations, SLAs, and quality controls
• Proven people management capability across large operational teams
• Data-driven mindset with the ability to translate metrics into actions
• Strong organizational skills and the ability to perform under pressure

Skills Set

• Ecommerce order fulfillment operations
• Warehouse management systems
• SLA and KPI management
• Quality compliance and rejection control
• Team leadership and shift planning
• Process improvement and root cause analysis
• Safety and SOP compliance

Why Join Us

• Lead critical ecommerce operations within a global retail and well-being group
• Work in a fast-paced, performance-driven warehouse environment
• Opportunity to manage large teams and drive operational excellence
• Career growth within GMG's expanding ecommerce and supply chain operations

About the Company
GMG is a global well-being company operating across retail, distribution, manufacturing, and consumer goods. With investments across sports, food, health, and consumer goods, GMG manages a diverse portfolio of international and home-grown brands across the Middle East, North Africa, and Asia. The company continues to scale its ecommerce and supply chain capabilities to deliver reliable, customer-centric fulfillment at regional scale.
Post Details
Job Start Date
Salary from 14000.00
Salary to 20000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required