Job Description

Responsible for the coordination of day-to-day operations of the E-Commerce department. To plan content production and maintain track reports on orders, stocks, refunds, product information, articles etc.

Roles & Responsibility

Liaise with Purchasing department and work with the Studio team to plan content production & uploading on respective site with the help of the Technical Lead. Coordinate with the Purchasing department for product information, new articles, etc. Ensuring the orders are processed for the day and handed over to in-house delivery team or TPS. Serve as primary contact for website enhancements or bug fixes. Working directly with outside developers and platform support. Maintain daily reports on - new product updates, new order placed, delivery & returns. Audit stock inventory & manage stock transfer requests to the Warehouse Inventory Location (posting on Navision). Assist the Merchandisers in monitoring consistency of site elements, include website home page, category pages, landing pages, and product display pages. Assess the order returns and authorize refunds/store credits after liaising with the Warehouse ECOM team. Coordinate the day-to-day Ecommerce operations. To liaise with IT, Purchasing, Customer Service, Warehouse & Home Delivery departments for E-Commerce operational requirements. Perform special assignments as given by the Head of the Department.

Knowledge, Skill & Competencies required

Bachelor degree or Diploma in any relevant field. 3+ years related experience (E-commerce business development & sales). Extensive knowledge of Ecommerce product flow and web store performance optimization. Proficient with MS Word, Excel, PowerPoint, and Outlook, HTML, MS Access and Photoshop plus. Experience or exposure to retail sales/logistics. Good understanding of programming/usability, web analytics, design and functionality. Strong drive for continuous improvement with an ability to operate both strategically and tactically.
Job Type: Full-time

Pay: AED5,000.00 - AED7,000.00 per month

Experience:

Retail: 3 years (Preferred) Magento: 3 years (Preferred)
Language:

* Arabic (Required)