Job Description

Role Purpose:
The Ecommerce Operations Specialist is responsible for managing the day-to-day backend operations of our ecommerce platforms across multiple brands and markets. This includes handling order processing, coordinating fulfillment, resolving platform issues, and ensuring smooth system integrations between SAP and Shopify. The role also supports online merchandising activities and contributes to operational efficiency through automation tools (e.g., Power Automate) and data-driven reporting.
The ideal candidate is detail-oriented, technically proficient, and able to work collaboratively in a fast-paced ecommerce environment.
Key Responsibilities:

• Manage the end-to-end ecommerce order process (cancellations, returns, exchanges, refunds) across GCC markets.
• Monitor and troubleshoot integrations between SAP, Shopify, OMS, payment gateways, and 3PL systems; coordinate with IT to ensure uptime and data accuracy.
• Conduct daily QA checks to ensure site readiness, smooth navigation, and checkout functionality.
• Support online merchandising tasks, including product sorting, homepage scheduling, and campaign readiness.
• Prepare and maintain operational reports using BI tools (Power BI, Looker Studio, etc.) to track orders, returns, fulfillment, and issue resolution.
• Assist in creating workflow automation to streamline manual processes and improve efficiency.
• Collaborate with content, IT, customer service, and logistics teams to ensure seamless site operations.
• Participate in UATs, platform upgrades, and system enhancements with internal tech teams.

Skills Required