Plan activities and allocate responsibilities to achieve the most efficient operating model
Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits
Develop and implement an intuitive and efficient marketing strategy to promote the hotel\xe2\x80\x99s services
Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.)
Deal with maintenance issues, shortages in staff or equipment, renovations etc.
Collaborate with external parties such as suppliers, travel agencies, event/conference planners etc
Inspect facilities regularly and enforce strict compliance with health and safety standards
Monitoring the activities of guests to ensure they are enjoying their stay and addressing any concerns they may have
Coordinating with other departments such as housekeeping, engineering, and facilities to ensure that all repairs or maintenance issues are addressed in a timely manner
Conducting staff meetings with department heads to discuss issues and concerns related to employee morale or productivity
Ensuring that all hotel policies and procedures are followed by staff members
Creating reports that detail the status of hotel operations and identify areas for improvement
Providing customer service to guests by answering questions about hotel facilities and services
Assisting in the resolution of customer complaints by working with management to find solutions that are acceptable to all parties involved
Job Types: Full-time, Permanent, Contract Contract length: 24 months Salary: AED1,800.00 per month Ability to commute/relocate:
Dubai: Reliably commute or planning to relocate before starting work (Required)
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