Company Description

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Assistant Manager - Night

Hotel Overview:

Nestled along the picturesque Arabian Gulf beaches, M\xc3\xb6venpick Hotel Jumeirah Beach is a modern and contemporary 5-star hotel that promises an unparalleled experience of luxury and convenience in the heart of Dubai. With a perfect blend of breathtaking views, exciting dining options, and exceptional recreational facilities, M\xc3\xb6venpick Hotel Jumeirah Beach stands out as a premier destination for travelers seeking an unforgettable stay in this vibrant city.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference in the local community through our Corporate Social Responsibility activities.

What you will be doing:

• As an Asst. Night Manager at M\xc3\xb6venpick Hotel Jumeirah Beach you will operate as the Manager on Duty at night and oversee hotel\'s operations, ensuring highest level of hospitality is provided.
• Represent the hotel management over night in resolving any guest or hotel related situation. Manage the flow of questions and directs guests within the lobby.
• Serve as an Asst. Night Manager and handle the tracking of service issues.
• Deal with all guest requests to ensure high level of customer satisfaction is met in order to meet RPS targets.
• Serve the customers by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a continuing relationship and loyalty to Accor.
• Ensure the accuracy and completion of all folios, room changes and credit approval.
• To ensure a quick, efficient and friendly check in and departure of all guests. Ensuring that their details are entered onto the computer correctly and efficiently to the Brand Standards.
• Assign rooms, accommodating special requests whenever possible.
• To understand the correct reservation procedures and to take any reservations if required.
• Comply with unit cash handling and credit policies and procedures.
• To understand the banking and change order procedure.
• Responsible for all payment transactions on the shift and to report any discrepancies.
• Complete daily checklist tasks.
• Provide information to guests about outlets, staff and services, including hours of operation, room locations, types of room and room rates.
• Comply with the room selling strategies, cancellation procedures and walk procedures.
• To be able to operate the switchboard and deal with messages and enquiries when required, in an efficient and professional manner.
• To communicate with housekeeping as to the daily allocation of rooms.
• To be fully aware of the Accident Reporting Procedure, Maintenance Fault Procedure and Fire Policy

Qualifications

Your experience and skills must include:

• Minimum 1-2 years\xe2\x80\x99 experience in a similar role in a 4 or 5 star hotel.
• Fluency in English both written and verbal communication skills.
• Fluency in Arabic will be an advantage.

Additional Information

Your team and working environment:

Opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor\xe2\x80\x99s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination and harassment.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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