Job Description

Job Title Duty Manager InterContinental

Description

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Set to open in Q4 2022, InterContinental Residences Abu Dhabi, will consist of total 130 units, most one of them with the breathtakingly views of the beach with spacious balconies, while remaining overlook the marvelous city of Abu Dhabi. InterContinental Residences has a private beach front with more than 30 sun loungers, outdoor Jacuzzi, kids pool and the gym facility with the latest technology. Guests will enjoy an array of food and beverage facilities with an indoor/outdoor all day dining restaurant, lobby lounge, in room dining and pool bar. Likewise, conventional meeting facilities and underground parking.

• Checks billing instructions and monitors guest credit

• Analyzes and approves discounts and rebates.

• Analyzes the rate variance report to ensure rooms revenue control

• Provides functional assistance and direction to all departments.

• Supervises and directs Reception and Reservations personnel.

• Supports and assists Front Office personnel and all departments at peak periods

• Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.

• Provides input for Front Office meetings.

• Inspects front of house and back of house regularly for cleanliness.

• Takes action with the Property Management Systems (PMS) in an emergency situation

GUEST EXPERIENCE:

• Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.

• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel

Ideally, you will have 2-3 years of experience in a similar role in a 5 star hotel/residences. You need to be people oriented and highly passionate about your job with a great level of confidence. Good English communication skills are essential. You will need to be flexible with working hours and having good knowledge of hotel system is preferred.

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