Job Purpose \xe2\x80\x93

Primary responsibility of the role is to manage the complete day to day activities of the front desk, Concierge at the hotel for the shift which he / she is allotted to.

• Assists in VIP\xe2\x80\x99s arrival departure in absence of guest relation officers.
• Checks cleanliness of lobby and lights and as well as front office staff in proper and orderly appearance and behavior.
• Checks on daily / weekly / monthly reports for accuracy and action
• Gives the instructions to the Night Reception, during the high occupancy periods, regarding Walk in guests and release room blocked because of no- shows.
• Prepares and checks for VIP\xe2\x80\x99s arrival and escorts guests to rooms.
• Co-ordinates with all departments concerned in order to maintain Front Office functions properly.
• Operates the PMS in order to assist front office attendants.
• Make checks in the department and ensure adherence to the standards
• Handles guest complaints and other related problems and reports
• Answers guests inquires, handles complaints and attend to the needs of the guests.
• Promotes and maintains good public relations.
• Maintains and be guided of hotel policy on credit hotel guests\xe2\x80\x99 properties.
• Follows up in credit check report, liaise with credit manager.
• To responsible for front office operation during the absence of Front Office Manager (HO).
• To discuss all matters that needed to follow up with the shift leaders.
• Responsible for Training of the team members on all the existing SOP\xe2\x80\x99s and working on filling the training gaps in the team.
• Approves the working schedule for the front office attendants and submits them to front office manager (HO).
• Conducts and ensures the neat of appearance of front office attendant as well as correct attitude and behavior, discusses problems that encountered on this point with front office manager, assistant front office manager and their shift leaders.
• Assigns and Approves Duty roster for all staffs.
• Handling guests and employee issues
• Ensuring that security and safety regulations are met
• Updates and keeps a track of reports on the guest experience software.
• Overseeing operations, including maintenance and efficiency in department & Hotel
• Keep track of monthly, quarterly and yearly goals
• Work with management to assess and improve processes and policies
• Monitor and report on revenue and cash flow.
• Address employee complaints or performance issues as needed
• Check in with employees regularly to determine satisfaction
• Schedule regular maintenance and cleaning of facilities
• Meet regularly with upper management to stay informed on company issues
• Oversee security of the facility

Qualifications

Knowledge, Skills & Experience

Education

Bachelor\xe2\x80\x99s degree in Hotel Management / Course in Hotel Management

Job Experience

• 3-5 years hotel industry experience.
• Minimum 2 year of experience as a Duty Manager in Front office in 3 or 4-star hotel
• GCC experience preferred.

Others

• Excellent interpersonal and communication skills.
• Experienced and effective people manager.
• On the feet thinking to drive creative solutions to overcome obstacles.
• Is a team player, willing to learn, train and motive the team.

Landmark Group