Job Description

Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.

• Prepare for daily arrivals in terms of room allocation, amenities and special requests of Guests.
• Register and process check in for all arrivals.
• Update and check guest information into the computer after a complete check in.
• Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests' departure.
• Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.
• Conduct daily briefings and ensure that all pertinent information is well received by team members
• Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met
• Review, analyze and suggest improvement of work flow and standards at the Front Desk
• Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates

Qualifications

• University Degree in Hotel Management
• Minimum 3 years in a similar role.
• Strong leadership, interpersonal and training skills
• Good communication and customer contact skills

Additional Information

• Preferably Russian Speaker

Skills Required