Job Description

Company Description
An architectural surprise inspired by an Egyptian aesthetic, 5-star Raffles Dubai offers the luxury of city-centre space, impeccable service and sophisticated Asian style. A 15-minute drive from Dubai International Airport, it is ideally located in the business and shopping district, adjacent to Wafi Mall and close to the magnificent Khan Murjan souk and the convention centres.

PURPOSE OF POSITION
To receive guests in the most hospitable manner. All guests arriving to the hotel will be welcomed and departing guests fare-welled in the most courteous and friendly manner.
KEY ROLES & RESPONSIBILITIES

• To be well groomed at all times; to greet guests with the most hospitable attitude upon arrival at the hotel, and to offer assistance at all times
• Maintain the entrance and main door areas to ensure they are clean and tidy, free of obstacles and ensure that traffic through the driveway is controlled and organized
• Adhere to guest contact standards at all times
• Provide current knowledge of the services and facilities offered by the Hotel
• Assist guests in and out of taxis and other vehicles and assist to remove baggage from vehicles
• Obtain taxis for guests as required
• Assist guests with requests for transport and other information
• Knowledgeable of the events of the day and of daily Hotel activities
• Knowledgeable of VIP guests and whenever possible address such guests by name
• Has presence and alerts Security or Duty Manager of suspicious looking person(s)

Qualifications
PERSONAL ATTRIBUTES

• Good English language verbal communication skills
• Ability to work cohesively with co-workers and managers as part of a team
• Ability to be attentive to guest needs, remaining calm and courteous at all times
• Ability to promote positive relations with hotel residents and patrons
• Ability to exercise good judgment with difficult guests
• Understanding and ability to work in a multi-cultural environment

QUALIFICATIONS

• Secondary education

EXPERIENCE

• Minimum one year's experience in the customer service or hospitality industry

Additional Information
Raffles Dubai Sheikh Rashid Road, Wafi121800 Dubai, United Arab Emirates

Skills Required