Job Description

Job Title Doorman

Description

POSITION PURPOSE.To create an on brand and personalized (whenever possible) welcome experience to all guests entering the hotel..Ensure Tidiness of the hotel entrance and front parking areas..Act as Traffic controller to avoid congestion in front of main entrance. ESSENTIAL FUNCTIONS.Ensure that services provided are in harmony with our Sheraton core values .Ensure that our guests receive an on brand and personalized arrival/departure experience..Acknowledge and recognize Bonvoy members..Ensure strict compliance with Sheraton Brand Standards in all related tasks and duties achieving 90% or above in the LRA inspection .Live the Sheraton Brand Differentiators (Sheraton Sweet Sleeper Bed, Sheraton Fitness by EXOS, Sheraton Social hour, Sheraton Link by Microsoft and Sheraton Club)..Avoid misusing the equipment..100% daily usage of the Master Arrival Report to deliver GPS initiative successfully to our club guests..Ensure smooth and clear communication with all other FO, HK, club and Room service associates..Acquire the proper product and services knowledge needed to perform your job properly..Ensure that guests' requests are fulfilled and closed in GXP within 15 minutes as average response time..Ensure guests defects are logged in GXP and handled in 15 minutes. Follow up call are made to the guest within 30 minutes from the time the complaint was received while ensuring that guests are appropriately compensated and guests are satisfied..Be aware of the hotel Fire and Emergency procedures..Doorman opens the car door, greets guest warmly and welcomes guest to The Sheraton Grand Hotel, Dubai..Doorman to direct guest to the registration area or any other area requested by guest..Doorman to be ready for any inquiry he receives from guests..Doorman to make sure Main Entrance area is clean and tidy..Doorman to ensure cleanliness of the main door and the hotel faaade..Doorman to ensure smooth flow of traffic in front of the main entrance..Doorman to ensure availability of transportation mean (taxi or limo) at all times to assist our guest promptly, and use the taxi card to ensure guest security is looked after. .Assist the hotel revenue by:1.Rooms/Suites Upselling.2.Suggestive selling of the hotel restaurants. .Have sufficient information about local surrounding areas to able to provide guests with choices and/or alternatives when requesting for assistance..Build positive, effective and on brand relationships with internal and external customers including VIPs and Bonvoy elite members (G,P&V).Enforce free marketing activities to promote the hotel services through our guests by encouraging them to post reviews and tweets in the various social media..Actively participate in the hotel sustainability, community and OI activities..Ensure proper grooming and personal hygiene at all times as per hotel guidelines..Be knowledgeable about the hotel GEI scores and current improvement plans set for the department.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES.Good Command of English.Good communications and follow up skills.Strong Networking abilities.Strong personality and leadership skills.Integrity and honesty

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