Job Description

Job Role:

Documentation & Customer Support Executive

We are seeking for

Documentation & Customer Support Executive

to join our team and manage the after sales process of following up with customers and getting the required documentations to rent a vehicle.

This role requires a minimum of 2 years or more of experience, preferably within the UAE market (GCC experience will also be considered).

Role Overview:

At SelfDrive, we pride ourselves on delivering seamless mobility solutions powered by innovation and efficiency. As a Documentation & Customer Support Executive, you will play a pivotal role in ensuring smooth onboarding and compliance for every customer booking. Your meticulous attention to detail and proactive coordination will directly impact customer satisfaction and operational success by preventing delays and cancellations in the booking process.

What You'll Do:

Serve as the primary point of contact post-booking to coordinate documentation with customers and partners. Collect, verify, and upload all required documents to internal systems within set SLAs. Ensure all customer documentation meets internal compliance and regulatory standards. Communicate effectively with internal teams and supply partners to manage documentation flow. Follow up with customers via calls and emails to ensure timely submission of required documents. Identify and escalate potential issues proactively to avoid booking cancellations. Maintain organized records and ensure continuous updates to CRM systems. Provide courteous, professional communication at all times and address customer concerns promptly. Support additional administrative and compliance-related tasks as required.

What We're Looking For

Minimum 2 years of experience in documentation, admin, or customer coordination roles (preferably in car rental, hospitality, or mobility sectors). Education qualification: Bachelor's degree (preferred in business administration, communications, or a related field) Language Proficiency: Fluency in English is mandatory. Proficiency in Hindi, Tagalog is highly preferred. Strong written and verbal communication skills. Excellent organizational and time-management abilities. A problem-solver with a customer-first mindset and the ability to work under pressure. Ability to manage multiple tasks and deadlines in a fast-paced environment. Self-driven, target-oriented professional with a keen eye for detail and accuracy. Proficiency in MS Office (Excel, Word, Outlook); familiarity with CRM platforms is an added advantage. Strong interpersonal, negotiation, and influencing skills.

Why Join Us:

Be part of a leading mobility technology company redefining the way people access transportation. Work in a dynamic, fast-paced, and collaborative environment where your role directly contributes to business success. Develop your skills and grow your career in a future-forward company focused on customer experience and innovation. Gain exposure to a tech-driven, process-focused organization with a growing international presence.
If you are passionate about delivering exceptional customer experiences, thrive in a fast-paced environment, and have a sharp eye for detail- we want to hear from you!

Apply Now - Send your CV to

talent@self-drive.ae

Workplace Type:

Onsite

Work Schedule:

Rotational Shifts (Day/Evening)

Application Open:

Apply only if you can join us immediately or serving notice period.

Salary:

AED4,000- AED5,000/-

Location:

B3, Office number 406, Dubai Commercity, Umm ramool, Al Rashidiya, Dubai, UAE.

Job Types: Full-time, Permanent

Pay: AED4,000.00 - AED5,000.00 per month

Expected Start Date: 14/07/2025