Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within \xe2\x80\x94 more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs \xe2\x80\x94 they\xe2\x80\x99re chances to grow, do what you love and build a career with us!



Manages distribution product for the branch. The distribution manager seeks new distribution services opportunities and cooperates with sales to turn new opportunities into profitable business. This position has the following major components but not limited to:

• Sales activities.
• Preparing Scope & Rates.
• Preparing and implementation of the SOP.
• Customer retention.
• Operational, training and other activities.
• Provide necessary information to accounting to produce monthly client P&L
• Analyze client P&L and send to Geo product Director monthly as per OPS.

Budgets: Expected to prepare a yearly budget that increases and challenges their revenues over the current year. This increase need not necessarily satisfy corporate objectives, but rather indicate healthy progress in the department and have profitability as its goal. Of course, a genuine effort to achieve it is expected as well.

Credit and Collection: Expected to follow the credit and collection policy of the company. This means extending the effort towards protecting the Company before extending credit by obtaining credit agreements, getting approved credit limits, and then keeping clients within them as well as routinely calling and collecting funds on past dues.

Strategy: Designs a local support structure to meet agreed strategy and goals. Gains agreement from District Manager-Regional Distribution Services for annual Strategy and Business Plan. Establishes operational procedures for all warehousing/distribution activities. Oversees all requests for warehouse equipment repairs/purchases.

Sales: Have a comprehensive sales program that involves, proportionately, each person (including themselves) within the department to secure and maintain new customers. The program should hold them accountable for their results and meet the corporate objectives. Presents product and attract potential customer attention. Makes 5 sales calls per week to potential Distribution Services clients and record them into TeamSell. Submits Sales and Activities Report indicating sales calls planned and executed significant distribution activity during past week and plan for the next week to the Distribution Services Regional Director. Creates a comprehensive sales program to secure and maintain new customers. Identifies needs and sells detailed and tailored services that provide value-added services to potential clients. Provides Scope and Rates. Follows the credit policy of the company.
Implement New Business: Works with the District Manager to help make hiring decision on all distribution/warehouse personnel. Creates a Standard Operating Procedure (SOP). Develops a local supplier/vendor base to ensure flexibility in service offerings. Submits all quotations for new distribution services accounts in draft Scope & Rates form along with pricing template to Geography Director prior to mailing the Scope & Rates to the client. Prepares and presents the Scope & Rates with terms and conditions on reverse side in person to the client when practical prior to receiving freight.

Operations: Be literate in all aspects of Expeditors\xe2\x80\x99 businesses and operations including accounting, and the functions of Expeditors computer systems and, in weak areas, endeavors to improve upon them constantly. Be able to use the EDMS system at full and be able to demonstrate Expo. Reviews records/reports for accuracy of information and compliance with established procedures. Reviews records/reports to determine reasons for discrepancies between inventory and stock control records and recommends remedial actions to resolve discrepancies. Responsible for overall Distribution warehouse safety within the branch along side other managers responsible for the branch warehouse, safety must be the responsibility of all but Distribution Services can assist with good practices. Implements vendor agreements with third party distribution centers as per OPS policy.

Customer Retention: Continually maintains a professional and courteous relationship with all customers. Focus on customer service, sales and retention. Makes retention calls and records them into TeamSell. Creates tailored Quality Management Review for every customer in order to measure satisfaction. Handles customer complaints in order to identify and take corrective actions. Measures and improves profitability of the customer using a distribution and customer P&L.

Management: Completes distribution reporting for the branch, including Weekly sales report and Customer Profitability. Works on department budget and accounting. Determines work procedures, prepares work schedules, and expedites workflow. Supervisory / management responsibilities for distribution office and warehouse personnel. Issues written and oral instructions. Assigns duties and examines work for exactness, neatness, and conformance to policies and procedures. Evaluates employee performance. Distribution Managers are expected to deal fairly, but firmly with all of our people, all of the time. It is expected that Distribution Managers be \xe2\x80\x9cobsessed\xe2\x80\x9d with the fundamental details of running the business. It is being concerned about the \xe2\x80\x9cbasics\xe2\x80\x9d of the operation, and being consumed towards making them consistently correct, that our highest goals will be achieved.

Training: The Distribution Manager is expected to address the training needs of the individuals (temps / EI employees) within the department which includes fulfilling their personal growth goals as well as those of the Company. This training would adequately and suitably address all of the basic and fundamental issues of running the department, retaining customers, and eliminating errors. It would also provide a program for the training of one\xe2\x80\x99s own replacement.

Training Course Requirements for Distribution Services Manager:

• Attend the \xe2\x80\x9cE.dms Level 1\xe2\x80\x9d and \xe2\x80\x9cE.dms Level 2\xe2\x80\x9d training.
• Attend the \xe2\x80\x9cDistribution Services Manager Certification Training.\xe2\x80\x9d
• Attend 3PL selection training course (usually tagged after DS cert course)
• Attend the \xe2\x80\x9cFacilitation Course.\xe2\x80\x9d
• Attend the \xe2\x80\x9cAssessing Employee Performance Course.\xe2\x80\x9d
• Understanding Distribution Facilities & Physical Process

Qualifications

• Education (preferred level): bachelor\xe2\x80\x99s degreeBachelor\xe2\x80\x99s degree (B.A.) from four-year college or university; or 4 years related experience and/or training; or equivalent combination of education and experience.
• Experience (minimum level of direct experience in a similar position): 5 years
• Knowledge/ Skills: A comprehensive knowledge of warehouse operations is necessary. A working knowledge of warehouse and transportation management systems is a must. A broad range of management skills is required, with a particular emphasis on leadership, supervision, motivation, communication, and planning. Must be able to give and receive innovative, creative and helpful feedback for team growth and productivity. Must be able to interface and communicate effectively within the organization, with business units, throughout the company, and with partners across the supply chain. Must have excellent communication skills, both written and verbal. Must be a strong team player with a firm, personal commitment towards the business and its customers. Must value diversity and exhibit a leadership style that empowers, coaches, mentors, and fosters a cohesive team environment. Must also be successful in managing effective deployment of resources, systems and personnel to enable achievement of organizational objectives. Extensive sourcing, negotiation and human relations skills are required. It is expected that Distribution Managers will conduct themselves, those they lead, and the Company\xe2\x80\x99s business in the highest standards and protect the Company\xe2\x80\x99s reputation. It is also expected that a Distribution Manager will know the Company\xe2\x80\x99s working dynamics (where our offices are, the different services, and the organization) and will strictly adhere to the Company\xe2\x80\x99s mission statement.
• Special Requirements: Experience in a global organization. Thorough understanding and proficient in the use of E.dms, E.tms, MS Word, MS Excel, and MS PowerPoint. Must have excellent work habits. Must pass a background check, if applicable in state, region or geography. Bi-lingual ability a plus.

Additional Information

• Paid Vacation, Holiday, Sick Time

• Health Plan: Medical

• Life Insurance

• Employee Stock Purchase Plan

• Training and Personnel Development Program

• Growth opportunities within the company

• Employee Referral Program Bonus

Expeditors