The Director is responsible for the management of large/ Multiple client relationships. He/She is responsible for managing a book of business through the management of client projects, supervising project teams, allocating resources, and delegating projects and tasks effectively. This role requires a firm grasp of strategy and planning skills to meet client\xe2\x80\x99s objectives, develop communication plans, and manage budgets. Building new business opportunities is also integral to this position, including finding way to grow existing projects. The Director interfaces with all levels of staff, participates in management meetings, serves as the primary client contact and manages the client relationship, and is brought in to resolve client issues on smaller accounts managed by Associate Directors or Consultants. Primary Duties and Responsibilities
Builds and manages large client relationships effectively building confidence in APCO as a trusted business partner, while preserving APCO\xe2\x80\x99s interest in the business relationship
Develops plans and manages resources to achieve team goals effectively to increase likelihood for success
Achieves established business and professional objectives
Leads teams around business development opportunities and manages proposal process ensuring accurate scoping/budgeting of opportunity
Networks actively to increase visibility of APCO and to identify new business prospects as routine activity
Establishes strong cross-regional network and engages in productive exchanges with colleagues to promote knowledge sharing and business opportunities; promoting the skills of others
Confidently leads internal and client meetings, offering knowledgeable observations and suggestions; establishing credibility by insights shared; encouraging and motivating others to communicate ideas
Serves as principal client contact; knows when to leverage senior level relationships within APCO to further build the relationship within the client organization
Actively networks
Proactively identifies and participates in external meetings and trainings to enhance sector knowledge and contacts
Demonstrates an understanding of effective project management, can effectively address issues, and understands how account engagements tie to APCO\xe2\x80\x99s business managemen
Takes ownership and actively engages in team member development; demonstrating thoughtful planning to increase individual skill sets by setting smart objectives
Maintains awareness of company initiatives and actively promotes them within their project teams
Meets or exceeds assigned utilization/ABP targets
Demonstrates performance in growing clients organically and new prospects
Shares opportunities across the network looking for the best resources to service the account(s)
Consistently demonstrates APCO\xe2\x80\x99s values in all interactions with colleagues, vendors and clients
Participates in annual business planning, forecasting opportunity with clients under management
Cultivates an environment in which development of digital competencies among the team are emphasized
Leads by example by applying digital strategy and thinking directly and integrating it fully into client work
Competencies
Leadership skills
Excellent Verbal and Written communication skills
Strategic Communication skills
Mentorship skills
Client Management skills
Project Management skills
Excellent analytical skills
Requirements
A minimum of 10 years of PR/strategic communications, public affairs or media experience \xe2\x80\x93 agency experience is a plus
Bachelor\xe2\x80\x99s degree from an accredited college or university in a related field or equivalent
Solid project management experience and a proven ability to manage multiple projects and client initiatives and teams of both junior and senior colleagues in a fast-paced environment
Previous experience developing and leading strategic communications (corporate communications, issues management, internal communications, crisis communications, etc.) plans across various industries and subject areas (healthcare, food and consumer goods, travel, technology, transportation, energy, etc.)
Entrepreneurial spirit and collaborative team player
Has positive reputation internally across the APCO network and has visibility in the market as a thought leader
Work Conditions The physical abilities needed to perform the duties of this position, in addition to the office climate:
Office environment is general office setting
Some travel may be required
Must reside in Abu Dhabi or be willing to relocate
Willing to work additional or irregular hours as needed and allowed by local regulation
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