The role holder is primarily responsible for driving profitable growth from existing and new clients by proactively engaging the clients, understanding and meeting their needs with the full range of Private Banking products available.
They manage an assigned portfolio of clients within the Private Bank and focus on deepening existing relationships as well as extending the relationship further into additional new product areas to improve client value contribution.
Strategy
Relationship Management
Generates target market prospects through a number of innovative and sustainable channels.
Converts target market prospects into clients
Grow customer portfolio size by deepening existing customer relationships
Retain existing high value clients; grow wallet share with the bank through focused relationship management activities
Cross-sell SCB products & services to existing clients
Be the main banker for majority of clients in portfolio
Achieves risk weighted returns on clients portfolio
Effectively interacts with network and available internal resources to provide solutions which meet client needs
Delivers, monitors and reviews solutions to clients based on client investment profile
Business
Client acquisition
Solicit New to bank and New to product leads from other key business areas
Consultative selling of multiple products to clients based on identified leads
Turn service recovery into sales opportunities
Refer highly satisfied clients to generate sales
Analyse and review potential business to ensure maximum profitability
Collaborate with product specialists to deliver effective client solutions
Operate within Risk and Compliance framework
No reported MIS-selling cases
Generic measures of the role
Progress against a balanced scorecard target
Growth in product cross-holding ratio
Sustained, steady AUM growth
Number of new clients to the bank
Growth in revenue per customer
Customer satisfaction scores
Deliver profitable growth for the team by controlling costs and mitigating operational losses
Deliver positive client performance in line with client investment profiles
Processes
Support the continuous improvement of processes to increase operational efficiency and effectiveness
Support effective management of operational risks across the Business and in compliance with applicable internal policies, external laws and regulations at a global level
Ensure sales management, suitability and onboarding process are applied appropriately
People and Talent
RM resourcing, performance management and recognition within the team
Identify and address top concerns and opportunities for performance within the team
Risk Management
Understand the risk and control environment within area of responsibilities
Ensure adequate and appropriate systems and controls are in compliant with Group and Business Policies and Procedures.
Ensure that risk management matters that are brought to attention are subject to direct remedial action and / or ensure adequate reporting to the relevant risk committees and / or line management
Resolve client queries without further escalation, where possible
Analyse financial requirements customer and match with bank product offerings
Complies with regulations, policies and guidelines
Highlights, mitigates and protects the bank against credit, legal, reputation and other risks
Minimize errors in transaction execution and service delivery
Review and respond to AML transaction monitoring queries on transactions highlighted
Conduct periodic reviews of clients\xe2\x80\x99 accounts
Attend mandatory complaints and other training
Raise STR to team leader and compliance for suspicious transactions
Governance
Ensure adherence to the Bank\xe2\x80\x99s policies and procedures, Regulatory policies and processes.
Ensure Sales Management, Suitability and on-boarding processes are applied appropriately.
Regulatory and Business Conduct
Display exemplary conduct and live by the Group\xe2\x80\x99s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the UAE/DIFC Private Banking Team to achieve the outcomes set out in the Bank\xe2\x80\x99s Conduct Principles- Fair Outcomes for Clients; Effective Financial Markets, Financial Crime Compliance, The Right Environment.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
DFSA prescribed responsibilities and Rationale for allocation.
Key stakeholders
Market Head
Other Responsibilities
Embed Here for good and Group\xe2\x80\x99s brand and values in Private Banking DIFC; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats).
Our Ideal Candidate
Role Specific Competencies
Relationship Management
Market Knowledge (SIF)
Products and Processes
Strategy and Business Model (SIF)
Manage Conduct
Manage Risk
About Standard Chartered
We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
Flexible working options based around home and office locations, with flexible working patterns
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.