Job Description

Dubai Holding Entertainment currently has an exciting career opportunity within our Assets at Ain Dubai (Business Vertical). We are looking to hire a Director - Operations. This role is responsible for leading, maintaining, continually improving and upholding the safe operational delivery of Ain Dubai while ensuring the company standards and values are met and developed through working relationships with all levels. To provide direction to the Ain Dubai team through departmental managers and supervisory team. To implement procedures, trainings to nurture a behavior where the health and safety of our guests and staff is of utmost priority while providing the highest standards of guest satisfaction. Key Accountabilities (Includes, but not limited to the following): Operations To provide safest possible environment to the guests and staff within the facilities. Exceed guest expectations through ensuring departmental teams deliver to agreed service standards. Ensure all required trainings are organized and implemented for Attractions and Lifeguards teams to required standards. Working alongside key operational stakeholders of facility to ensure all standards and KPI's are met. Show a well-developed sensitivity to customer needs by continually monitoring employee and guest interaction and acting on departmental results such as Mystery Shopper and customer satisfaction scores. Carry out the role of Duty Manager on a rota basis. Ensure departmental documentation, COSWPs, risk assessments are carried out in line with procedures and are updated regularly as ongoing "live" documents. Actively demonstrate the company values to all colleagues. Chair regular meetings with direct team and attend regular meetings with senior team. Establish and maintain effective lines of communication throughout the departments by providing operational presence. Marketing Liaise with Marketing/Revenue Management teams to communicate occupancy/offers etc. To promote AIN Dubai as an employer of choice. Financial Responsible for relevant department budgets, working closely with department Assistant Managers. Authorize the issue of complimentary tickets or services when resolving guest complaints. Submit and manage future capital projects and expenditure to the Director of Operations. Identify and plan for contingencies as required. Manage OPEX wages and line items to achieve budgets set. Development Communicate on a continual basis with other senior managers to ensure best practice is achieved across the Resort. Monitor proposed and actual changes to current legislation and ensure company compliance (e.g. Health & Safety). Involvement in future Theme Park/Waterpark/Resort capital projects and implementation to ensure total project success. Recommend and develop new products/ways of working to improve profitability, including maximizing/converting upselling opportunities. Use departments historical data and information to maximize commercial opportunities. Set and agree individual department objectives in line with the business strategy and team development. People Ensures recruitment is appropriate to business operation and continually monitors key indicators (turnover, absence etc) and ensures that, in liaison with other departments, we support and develop the team. Motivate, manage and develop the team in line with company standards and values. Promote a fun working environment. Apply positive performance management effectively throughout the team and minimize the challenges to the team. Bachelor's degree 8 years of relevant experience Theme Park and Rides Experience Management with related customer service and financial experience Experience in budget preparation and control (operating expenses and labour) Requires excellent organizational and planning skills, with the ability to execute multiple tasks. Strong understanding of the creation and management of risk assessments, SOP's and EAP's within a waterpark or theme park environment. Education, Experience & Skillset Bachelor's degree 8 years of relevant experience Theme Park and Rides Experience Management with related customer service and financial experience Experience in budget preparation and control (operating expenses and labour) Requires excellent organizational and planning skills, with the ability to execute multiple tasks. Strong understanding of the creation and management of risk assessments, SOP's and EAP's within a waterpark or theme park environment.