Company Description

Escape to Ras Al Khaimah for beach, desert, and mountain adventures. The northernmost emirate of the UAE, Ras Al Khaimah enjoys a more tranquil rhythm, yet is only 45 minutes from Dubai. Anantara Mina Al Arab Ras Al Khaimah Resort offers overwater luxury on the Arabian Gulf in a pristine eco-sanctuary.

Nature lovers will relish the open terrain of Ras Al Khaimah. From balmy waters to golden shorelines to rugged desert, adventure abounds. Charter a yacht and sail off into the sunset. Ride across rolling dunes and conquer the mountain peak of Jebel Jais.



The Spa Director is part of the leadership team of the Hotel to achieve sustainable growth through analysis of business performance; a focus will be the establishment of a closer working relationship, and alignment of Spa operational practices with the hotel properties, business partners, guests, and team members.

Key Responsibilities

1. Communicate with the team to identify areas for improvement and develop and implement a continuous improvement program.

2. To insure all team member understands each of their own responsibilities and job description correctly.

3. To insure to submit all reports are accurate and concise to Operations and others concerned.

4. To give a clear understanding to the team about spa cost and all spa expenses i.e. petty cash spending, product usage, etc.

5. Conducted disciplinary action as needed, accurately tracking verbal and written warnings for violations of policy and/or procedures.

6. Conduct weekly meetings with all staff about the following issues: weekly revenue problems, review of sales techniques, quality of staff work, training needs, and any other items which may be a concern.

7. Conducted any other related duties as assigned by General Manager.

8. Organized the up-selling training program, spa promotion, and event training for each manager and their team.

9. To monitor retail displays and spa service displays, in the spa and public areas.

10. Insure retail displays are maintained and stock is interesting and exciting.

11. Plan and create an internal spa promotion package with General Manager and hotel.

12. Submit update reports to General Manager.

13. To maintain overall quality and standard strictly.

14. To evaluate and guide all spa staff as needed to improve their skills and performance.

15. Review Spa staff performance and document any and all concerns and sent them to Operations Manager.

16. To monitor communication memos from General Manager for all team members to receive updated information

17. Work closely with the Hotel to ensure that our Spa and hotel activities are coordinated.

18. Work collaboratively with others to achieve common goals, serves effectively in both team leader & team member roles, and promoted collaboration & teamwork in others.

19. Ensuring a good staff working environment and welfare within the area.

20. Acting as Liaison with General Managers and Department heads.

21. To have a complete understanding of and adhere to the company\xe2\x80\x99s policy and procedures

22. To have a complete understanding of and adhere to the company\xe2\x80\x99s policy related to fire, hygiene, health, and safety

23. To report for duty punctually and wear the correct uniform with the name badge at all times

24. To carry out the other duties as assigned by the management team

25. To establish good relationships and rapport with guests and colleagues

26. To ensure the cleanliness and hygiene in work areas

Qualifications

Bachelor\xe2\x80\x99s degree in Business and/or Hospitality Management

At Least 5 years experience in the hospitality industry, preferably a luxury 5 stars hotel

Solid knowledge of spoken and written English

Ability to make decisions

Highly motivated and able to teach leadership skills

Positive attitude toward leadership and teamwork

International work experience is beneficial.

Ability to relate to various cultures.

Well-groomed and articulated

Interest in Organizational Development

Anantara