Director of Spa

Full time

The Pearl Spa and Wellness Jumeirah

Four Seasons Resort Dubai at Jumeirah Beach

The Four Seasons Resort Dubai at Jumeriah Beach with its unparalleled location, fresh approach to luxury and legendary personalized service, has exceeded the high expectations in the ultra- competitive Dubai market. At Four Seasons we believe that our most important asset is our team of employees. The Four Seasons has a tremendous commitment to the development and training of all employees. We ensure that the best packages and finest management structure are in place to guarantee a stable environment in which development is second nature for our employees. Successful Four Seasons candidates will be offered once- in-a- lifetime opportunity rich in personal and professional growth.

Four Seasons Dubai at Jumeirah Beach includes five outlets options - from the beachfront Sea Fu restaurant to the rooftop Mercury Lounge, and it includes 237 Dubai luxury hotel rooms \xe2\x80\x93 including 49 suites \xe2\x80\x93 subtle Arabic design motifs blend with cool, contemporary style, featuring soft backgrounds of blue or green. Dubai is the second largest of the seven Emirates that make up the United Arab Emirates, Dubai is located on the southern shore of the Arabian Gulf. Has a Sub- tropical, arid climate.

The role of the Director of Spa

The Director of Spa is someone who is a well-known Spa & Fitness leader in the industry and has aesthetic taste with the ability to create a tasteful spa environment and translate that into eye for detail and crispness. They understand market trends and have a proven track record for collaborating with Directors of Marketing to put together sound business plans and supporting action steps.

We are looking for individuals who possess a high level of attention to detail and a strong work ethic. The ability to multitask and prioritize is also essential for this position. Successful candidates will be a willing team player, comfortable with electronic systems and willing to accept assignments on as need basis, in order to promote team work.

The Director of the Spa is part of a diverse and dynamic team that provides award-winning service to our valued guests. This leader will provide leadership for all operational management team and will be responsible for delivering the highest level of service in terms of guest experience.

Join our Team

Join a highly performing and award winning Spa and Fitness Team

The Pearl Spa and Wellness Jumeirah is part of the The Pearl Spa and Wellness UAE Collection by Four Seasons

Work on a team that is built on mutual respect, collaboration, excellent service.

Four Seasons provides employees with the same level of care that we expect to be shared with our guests.

Four Seasons have been ranked in FORTUNE Magazine\'s 100 best companies to work for since 1998.

Responsibilities

Supervise all the operating responsibilities, coordinating efforts and establishing priorities.

Ensure all relevant Four Seasons standards, policies and procedures are developed, implemented and actioned.

Responsible for the over-all operation and performance of the spa and fitness for the Resort - including salon and retail, fitness center, meeting all financial objectives for the spa, meeting monthly spa revenue projections as it relates to retail and service and ensuring that expenses are maintained within budget provided. Primary functions include, but are not limited to: (1) providing outstanding guest service and satisfaction, (2) revenue generation and enhancement, (3) staff management and training.

Responsible for the quality of service and maintenance of the product at the Spa in line with Four Seasons operating standards.

Responsible for the quality of service and maintenance of the Fitness Center with Four Seasons operating standards.

Prepare monthly financial and statistical reports for the Hotel senior management incorporating proposals and recommendations regarding policy and operation of the Spa/Fitness, competition, occupancy and usage, market share and achievement of targets.

Develop and submit an annual budget and business plan for the Spa/Fitness. To be responsible for the achievement and regular review of the business plan and budget. This should also include the control of staff wage costs in relation to productivity and efficiency.

Work closely with the Executive Team in the preparation of Spa/Fitness marketing plans for the year.

Coordinate all promotional plans and projects for the facility. To provide leadership, direction and support to the employees of the Spa/Fitness and to develop a highly motivated team who can deliver high standards of service in all areas.

Effectively integrate the Spa/Fitness within the Hotel marketing strategy and to ensure that the Spa /Fitness is marketed correctly both internally and externally. This includes responsibility for ensuring that all hotel staff are kept informed of changes or additions to information in the Spa/Fitness.

Works collaboratively and professionally with co-workers and supervisors.

Build an open and trustful environment where everyone\'s opinion is share and value. Communicate clearly and openly the correct information at the right moment.

Strive to deliver the best quality and be encouraged by excellence.

Lead by inspiration by letting my team knows why they do things.

Preferred Qualifications and Skills

Previous Hotel/Resort Spa and Fitness Experience

Minimum 5 years management experience in a luxury Spa and Fitness

Strong leadership & organizational skills required

Excellent reading, writing and oral proficiency in the English language

Bachelor\xe2\x80\x99s degree in a relevant field of study preferred.

Thorough knowledge of 5-star service standards, effective application of spa staffing models.

Proven ability to create and implement spa service menus, effective retail management.

Successful marketing strategies, and demonstrated ability to project costs, revenue and to adhere to the budget that supports monthly / annual financials.

Proven leadership track record and luxury retail sales experience.

Previous experience preferred as a hands-on therapist such as massage therapist, esthetician, etc.

Strong delegation, leadership, and operational skills to effectively manage high-volume performance and require previous experience managing high-volume stores or equivalent.

What to Expect: You Will....

Be part of a cohesive team with opportunities to build a successful career with global potential.

Have the opportunity to engage in diverse and challenging work.

Be recognized for excellence.

Four Seasons Hotels