• Provides day to day management for direct reports
• Ensures that the Sales Operations Team maintains a high degree of accuracy and on time delivery to ensure the team achieves the highest standards possible
• Oversees management of the sales budget, sales contracting cycle, management of sales processes including finalization of joint marketing plans and all associated paperwork as well as proactive management of the entire team and its adherence to sales annual planning cycle
• Works with Events Team to ensure that we are servicing inbound requests for proposals to a 24-hour turnaround and that the conversion level achieved meets the agreed annual KPI
• Works with Product & Packaging Team to drive innovation and delivery
• Liaises with Digital Team and Guest Experience Team for each new event we launch to ensure everyone is set up for success
• Oversees new system project from a product and packaging perspective
• Develops team\'s use of CRM system to enable regular newsletter communications with international and local market customer databases
• Introduces new sales processes to drive improvement of measurement, performance and accountability across the department
• Works with team to ensure that our fam trip participants and visiting international influencers leave our destination with the best possible impression of our destination(s) and constantly improves what we do
• Works collaboratively with destination stakeholders to ensure the needs to our partners and support network are met
• Oversees management of monthly stakeholder meetings as and when required by the business
• Oversees project management of all new business development ideas from feasibility to execution including driving all fact finding required internally & externally
• Hands-on management of internal and external stakeholders across international borders including relationships with tourist offices, tour operator partners and OTAs

• Bachelor\'s degree
• Excellent written and spoken English
• Full driving license

• Master\'s degree

• Minimum of 15 years\' experience at senior level in organization

• People management experience
• Excellent PowerPoint, Excel and Word skills
• Comfortable presenting to senior management
• Process development experience
• Sales & marketing budget management experience
• Product development & process development expertise
• Business development expertise
• Sales contract/ partnership agreement management and negotiation
• Account management skills
• Understands emerging travel industry distribution trends
• Career experience with world-class or international brand or company with a structured business planning model at its heart

• Fluency in a second language

Farah Experiences