About Four Seasons Hotel Abu Dhabi at Al Maryah Island

In a vibrant urban community right on the water, Four Seasons Hotel Abu Dhabi at Al Maryah Island welcomes guests with bright, open spaces, embracing expansive views of the city skyline and the sparkling waves of the Arabian Gulf. On dynamic, upscale Al Maryah Island \xe2\x80\x93 Abu Dhabi\xe2\x80\x99s business and lifestyle destination \xe2\x80\x93 Four Seasons is located within a 34-storey glass tower, both high-tech and environmentally advanced. Sophisticated new concepts throughout the Hotel define Four Seasons as Abu Dhabi\xe2\x80\x99s most exciting waterfront location. Blending urban chic and understated luxury, we offer 200 light-filled accommodations, including 38 suites \xe2\x80\x93 all with water views. With six creative restaurants and lounges, this is Al Maryah Island\xe2\x80\x99s premier location for stylish entertaining. All venues open to outdoor waterfront terraces and most include private dining rooms. Relaxation awaits in the radiant Pearl Spa \xe2\x80\x93 with separate fitness and treatment facilities for men and women. Our expansive swimming pool offers a cool social scene with skyline views. With two bright, airy ballrooms that open onto the water, Four Seasons is Abu Dhabi\xe2\x80\x99s most desirable address for meetings, social events and weddings. Every moment is elevated by thoughtful Four Seasons service, anticipating each guest\xe2\x80\x99s unique personal needs \xe2\x80\x93 whether the goal is relaxing on vacation or staying efficient for business.

RESPONSIBILITIES

The Director of Residences drives the leadership and management on all aspects of the Residential operation. They will be the advocate for homeowners and the homeowners governing bodies. They will be required to manage the luxury private residences with specific focus on the following attributes: Property Management, Financial Management, Asset Management, Home Owners Association (HOA) Management, Service & Lifestyle and People.

Monitor the development and implementation of Residential brand strategies and supports the team in delivering flawless execution.

The Director of Residences will own the development and implementation of property-wide initiatives that deliver products and services that create owner engagement while remaining in-line with the Residential entity governing agreements. Acts as the liaison between the Hotel, the Developer, and the Homeowner, and fosters positive relationships between all parties.

TASKS

Property Management:

• Establish and execute an annual residential operations plan.
• Establish and execute risk management, preventive maintenance and ongoing regular maintenance plans for the development.
• Respond appropriately in the event of any residential emergency or safety situation complying with local codes and ordinance ensuring homeowner and team safety.
• Ensure all relevant Four Seasons residential policies and procedures are developed, implemented and actioned.
• Direct and supervise all key management in carrying out their operating responsibilities, coordinating efforts and establishing priorities where necessary.
• Manage all purchasing, procurement and third-party contracts on behalf of the residential entity.

Financial Management:

• Monitor and review the monthly profit and loss statement of each entity, analyze the results, and take action when necessary.
• Lead residential budgeting process and annual meetings in accordance with the entities bylaws.
• Control expenses based on HOA budget.
• Control all capital and reserve fund expenditures and ensure the proper guidelines are adhered to and projects are completed on a timely basis.
• Comprehend and present allocation methods, budget process and financial reports, with the assistance of the Director of Finance.
• Make suggestions for improvements in overall operations with an emphasis on increasing owner satisfaction, revenue and reducing costs.

Asset Management:

• Conduct regular inspections of exclusive and common area residential spaces, make recommendations for improvements, address deficiencies.
• Prepare and execute capital expenditure plan/reserve study plan.
• Actively participate in all appropriate committees such as energy conservation program, safety committees, recycling programs etc.
• Ensure the residential facilities are well maintained with respect to Housekeeping and Engineering.
• Oversee preventive maintenance and deep cleaning programs such as \xe2\x80\x9cPerfect Residences and/or Villa\xe2\x80\x9d initiatives; with the Directors of Housekeeping and the Director Engineering\xe2\x80\x99s assistance.
• Manage all purchasing, procurement and third-party contracts on behalf of the Residential entity.

Home Owners Association (HOA) Management:

• Manage and conduct meetings with the HOA/Board of Directors, lead HOA budgeting and annual meetings.
• Demonstrate an understanding of the fundamental deliverables and items to be actioned as per the governing documents (bylaws, declaration, rules and regulations etc.).
• Demonstrate an understanding of all legal agreements pertaining to the operation of the residential entities
• Discuss and explain all rules and regulations for Private Residences to homeowners
• Educate owners regarding their entitlements as it relates to their specific ownership.

Residential Services & Lifestyle:

• Convey clear instructions, leadership and guidance to the residential team with the intent to achieve homeowner satisfaction at the highest level.
• Develop and maintain solid working relationships with the developer, Hotel/Resort personnel and the residential owners through friendly, courteous and professional demeanors.
• Develop and enforce residential service and product quality standards.
• Personally meet and interact with owners, review all written owner comments, and follow up on any owner service issues or needs.

People Management:

• Represent the interests of the residents, and residential employees in a fair, impartial and equitable manner.
• Implement and develop training programs in all departments to produce in-depth qualified personnel, to ensure continuity of management, and prepare for vacancies and/or transfer requirements.
• Complete performance reviews for all residential personnel including management, according to established performance standards.
• Educate property team on residential updates, priorities and programs.
• Mentor, lead and develop talent within property; facilitate a pipeline of talent for future residential managerial roles.

Leasing:

• Manage the Leasing Business on behalf of the developers
• Establish and identity residential priorities and sales opportunities.
• Participate in revenue management meetings and strategic decisions to increase residential occupancy and revenue contribution.

SKILLS AND COMPETENCIES

Key Behavioral Skills & Competencies:

• Ability to represent the developer, the residential entity, the Hotel and the homeowner to the public, industry and government in such a manner to enhance the reputation of the developer, the residential entity and the Hotel and to gain recognition for their competency and contribution.
• Ability to manage multiple stakeholder needs and agendas.
• Strong interpersonal skills and team player.
• Takes initiative and demonstrates sound judgement.
• Handles pressure and manages multiple tasks with time constraints.
• Handles pressure with time constraints.

Key Functional Skills & Competencies:

• Strategic decision making
• Ability to negotiate and Influence
• Critical thinking
• Conflict resolution
• Excellent communication skills; verbally articulate with strong written composition.
• Business acumen and financial competency - ability to read, understand and interpret Profit & Loss statements and budgets
• Strong analytics ability
• Legal competency

EDUCATION

Degree required, Business, Finance or Real Estate Management preferred, or equivalent experience 5 to 10 years of property management / residential operations and/or Hotel management.

REQUIREMENTS

Professional property management certification such as Institute of Real Estate Management (IREM) or Community Association Institute (CAI) or similar preferred.

Candidate should meet all local requirements for the position.

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