Job Description

About the Role:

We are seeking a dynamic and experienced

Director of Operations

with a strong background in

digital marketing agency management

to oversee and optimize the company's day-to-day operations across multiple regions. The ideal candidate will work directly under the CEO and lead cross-functional teams to ensure seamless execution of projects, efficient resource utilization, and consistent delivery of high-quality marketing outcomes.

Key Responsibilities:

Strategic Operations Leadership:

Oversee daily operations across the global offices, ensuring smooth coordination between teams. Develop, implement, and refine operational strategies that align with company goals and enhance overall performance. Collaborate closely with the CEO on business planning, growth initiatives, and organizational development.

Team Management & Leadership:

Lead cross-functional teams including Marketing, Design, Development, SEO, PPC, and Client Services. Set clear performance goals, conduct reviews, and drive accountability across departments. Foster a culture of collaboration, productivity, and innovation.

Client Operations & Delivery:

Ensure that all projects are executed within defined timelines, budgets, and quality standards. Oversee client onboarding, project management workflows, and operational processes. Partner with Account Managers to maintain strong client satisfaction and retention.

Process Optimization:

Streamline workflows, tools, and communication systems across departments. Identify inefficiencies and implement automation or SOPs for smoother execution. Maintain compliance with company policies and industry best practices.

Financial & Performance Oversight:

Work with the Finance and HR teams to manage budgets, resources, and hiring needs. Track KPIs related to operational efficiency, profitability, and team utilization. Prepare and present operational performance reports to the CEO and leadership team.

Qualifications & Requirements:

Education:

Bachelor's or Master's degree in Business Administration, Marketing, or a related field.

Experience:

Minimum 8-10

years

of experience in a

digital marketing or creative agency

, with at least 6

years in a senior operational leadership role

. Strong understanding of

agency business models

, including client servicing, project-based work, and performance-driven campaigns. Proven ability to manage cross-functional teams across multiple locations. Excellent

English communication and leadership skills

(both written and verbal). Strong analytical, organizational, and decision-making capabilities. Hands-on experience with

project management tools

(e.g., Asana, Monday.com, ClickUp) and CRM systems. Ability to thrive in a fast-paced, dynamic, and multicultural environment.

Preferred Skills:

Experience in scaling agency operations or managing regional expansions. Knowledge of digital marketing domains (SEO, PPC, Social Media, Web Development, Branding).

Compensation:

Competitive salary based on performance and leadership growth opportunities.

Job Type: Full-time