Director Of Operations
Dubai, United Arab Emirates
Job Description
Company Description
This is a new kind of hospitality, grounded in the spirit of discovery, the fantasy of nightlife and the adventure of connection. Hyde is more than a brand, it\xe2\x80\x99s a state of mind. HYDE HOTEL DUBAI Hyde Hotel Dubai, part of the world-leading Accor and Ennismore group, is the first Hyde hotel outside of the United States, Hyde Hotel Dubai, in close proximity to the iconic Burj Khalifa directly fronting the Business Bay canal and promenade. The 276-rooms, all with balconies, is a mix of gracious standard rooms and luxurious suites with views of the Dubai Canal, the Dubai skyline and the iconic Burj Khalifa \xe2\x80\x93 the tallest building in the world. Hyde Hotel Dubai features three incredible culinary experiences including the Mediterranean concept, Cleo, contemporary Japanese from Katsuya, hand-crafted burgers from Hudson Tavern. Also on the property is The Perq, a coffee concept, a lobby lounge, and Hyde pool & lounge as well as a spa, male/female salon, fitness center, a swimming pool and retail area. The hotel\xe2\x80\x99s public areas, guestrooms and Cleo are designed by Ciarmoli Queda Studio. Katsuya, Hudson Tavern and Hyde pool and lounge are designed by Tristan Plessis Studio.
Qualifications
This is a new kind of hospitality, grounded in the spirit of discovery, the fantasy of nightlife and the adventure of connection. Hyde is more than a brand, it\xe2\x80\x99s a state of mind. HYDE HOTEL DUBAI Hyde Hotel Dubai, part of the world-leading Accor and Ennismore group, is the first Hyde hotel outside of the United States, Hyde Hotel Dubai, in close proximity to the iconic Burj Khalifa directly fronting the Business Bay canal and promenade. The 276-rooms, all with balconies, is a mix of gracious standard rooms and luxurious suites with views of the Dubai Canal, the Dubai skyline and the iconic Burj Khalifa \xe2\x80\x93 the tallest building in the world. Hyde Hotel Dubai features three incredible culinary experiences including the Mediterranean concept, Cleo, contemporary Japanese from Katsuya, hand-crafted burgers from Hudson Tavern. Also on the property is The Perq, a coffee concept, a lobby lounge, and Hyde pool & lounge as well as a spa, male/female salon, fitness center, a swimming pool and retail area. The hotel\xe2\x80\x99s public areas, guestrooms and Cleo are designed by Ciarmoli Queda Studio. Katsuya, Hudson Tavern and Hyde pool and lounge are designed by Tristan Plessis Studio.
- Set, plan and direct the operations and departments to achieve agreed goals of gross operating profit, competitive RevPar Index, Guest Satisfaction, Brand Consistency and Colleague Engagement.
- Monitoring the activities and trends of the Competitive set and keep up to date with international trends in order to ensure the competitive advantage of the hotel
- To conduct daily briefings in the absence of the General Manager to ensure that all departments receive updated information and to attend all other meetings as required by the General Manager
- Providing creative ideas to project and enhance the image of the hotel;
- Monitoring the brand standards in all areas and ensuring that Department Heads and leaders take corrective actions as necessary
- Ensuring that guests in the hotel are receiving the best possible service available in order to make continuous improvement
- Support the hotel\xe2\x80\x99s annual budgeting process and adhere to the Accor & Ennismore established guidelines.
- Assist in managing the operations and the hotel\xe2\x80\x99s budget as well as ensuring that expenses incurred are within budget and in line with the Accor & Ennismore established guidelines.
- Lead and guide the Hotel operations team teams in driving the Hotel strategies to achieve its Key Performance indicators (KPI\xe2\x80\x99s) and goals
- Liaising with the General Manager and Director of People & Culture in matters relating to recruitment and disciplinary procedures
- Working with the People & Culture Department to ensure that the right candidates are selected from the market for key positions
- Follow Accor & Ennismore protocol in approving expenses, and obtaining approvals from the appropriate stakeholders for items which require approval at this level before implementation.
- Support with recruitment, appointment and promotion of team members
- Support the General Manager with owner relations through proper and appropriate communications with the appointed Owner\xe2\x80\x99s representative as and when needed
- Follow appropriate protocol in communicating with the appointed Owner\xe2\x80\x99s representative and keeping the General Manager informed of such communications
- Control Payroll and Business Expenses of all departments reporting to them
- To oversee the that all guest rooms, public & back of the house areas including kitchen areas are well maintained and cleaned
- Ensure that maximum departmental profit is achieved
- Ensure that operating costs are controlled
- Conducting performance appraisals of Department Heads reporting into them
- Solid business / financial acumen with good understanding of lifestyle and/or luxury hotel operations
- Act as a role model in delivering lifestyle service
- Lead by example in building strong employee engagement
- Proven track record in leading a diverse culture of leaders and employees effectively
- Good communicator with fluency in English. Ability to communicate in Arabic is desirable
- A creative and out of the box thinker, with a never say no attitude
- Team player, Motivator and self-starter
- Displays initiatives and always open to new ideas
- Customer/people oriented
- A passion for excellence and delivering high quality personalized and unique services
Qualifications
- Bachelor degree in Hotel Management
- Minimum of 5 years in lifestyle / luxury hotel management experience with strong Rooms and / or F&B background
- Experience in a hotel leadership role in the UAE is a must
Beware of fraud agents! do not pay money to get a job
MNCJobsGulf.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Job Detail
-
Job IdJD1596682
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationDubai, United Arab Emirates
-
EducationNot mentioned