Company Description

COMPANY DESCRIPTION

We are far more than a worldwide leader. We are more than 240000 women and men who share something unique.
Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences
Yes, we lead the way. But we want to go further, with audacity, with imagination, with passion

SOFITEL DUBAI the obelisk

Sofitel Dubai the Obelisk is Sofitel\xe2\x80\x99s largest property in the Middle East. The hotel features 594 luxury guestrooms inclusive of 68 suites and 96 serviced apartments in the heart of Dubai. A variety of trendy restaurants and bars including a contemporary Asian restaurant, a Gastro Pub, a French Brasserie and Pool Bar & Lounge bring residents and patrons together to celebrate the French \xe2\x80\x9cJoie de Vivre\xe2\x80\x9d. Guests have the option to unwind at the Sofitel Spa with L\xe2\x80\x99Occitane and outdoor pools with private cabanas or workout in a fully-fledged fitness center. Business travelers have access to 1,589 square meter of meeting space including one state-of-the-art ballroom ideal for the most sought after social gatherings.

Sofitel Dubai the Obelisk will infuse the brand\xe2\x80\x99s essence with capitalizing on a perfect balance of modernism and ancient Egypt reflective of the renowned design elements of Wafi. If you are as excited as we are about connecting hearts and showing your guest passion, join us as the next Heartist and help us to make Sofitel Dubai the Obelisk a truly welcoming destination!



Has overall responsibility for the overall operations of the Hotel\xe2\x80\x99s Rooms and Food & Beverage Divisions including the development and performance management of employees. Oversee the financial aspects of the above mentioned operations, optimizing profits while ensuring the highest level of service quality is provided to Hotel guests. The Resident Manager also has responsibility for departmental meetings, supplier relations and overall maintenance of the hotel.

KEY ROLES & RESPONSIBILITIES

• Set, plan and direct the operations and departments to achieve agreed goals of gross operating profit, competitive RevPar Index, Guest Satisfaction, Brand Consistency and Employee Engagement.
• Support the hotel\xe2\x80\x99s annual budgeting process and adhere to the Accor established guidelines.
• Assist in managing the operations and the hotel\xe2\x80\x99s budget and ensuring that expenses incurred are within budget and in line with the Accor established guidelines.
• Lead and guide the ExCo and management teams in driving the hotel to achieve its Key Performance indicators (KPI\xe2\x80\x99s) and goals
• Follow Accor protocol in approving expenses, and obtaining the approval first from the General Manager and Financial Controller for items which require approval at this level before implementation.
• Help to ensure all Marketing, Digital and PR Communications are in compliance with Sofitel Brand Marketing guidelines and are very relevant to the market, and thought through as to bring value to the property and services.
• Support and help to prepare and submit the weekly GM reports to RVP of Operations and Brand President
• Communicate in an effective and timely manner with ExCo and the General Manager on matters which require the attention of ExCo and the General Manager
• Represent the Sofitel Brand in projecting a credible image to the market, residents and colleagues alike
• Be present to personally welcome key residents and patrons
• Be the host for Sofitel Residents\xe2\x80\x99 Evening Cocktail, if applicable.
• Comply with Sofitel\xe2\x80\x99 established guidelines on the hotel organizational structure and reporting lines, for example ExCo structure.
• Comply with Sofitel\xe2\x80\x99 established guidelines on recruitment, appointment and promotion of ExCo, Department Heads and colleagues.
• Comply with Accor\xe2\x80\x99 established guidelines on staff fringe benefits.
• Be visible around the hotel and shows an active interest in our colleagues\xe2\x80\x99 welfare by asking our colleagues how they are doing regularly.
• Lead by example in living the Sofitel brand values and service culture as well as Code of Ethics
• Help and support to establish positive owner relations through proper and appropriate communications with the appointed Owner\xe2\x80\x99s representative
• Follow appropriate protocol in communicating with the appointed Owner\xe2\x80\x99s representative and keeping the General Manager informed of such communications.

Qualifications

PERSONAL ATTRIBUTES

• Solid business / financial acumen with good understanding of luxury hotel operations
• Knowledge and interest in the digital platforms and trends
• Act as a role model in delivering elegant and understated service with sophistication
• Lead by example in building strong employee engagement
• Proven track record in leading a diverse culture of leaders and employees effectively
• Good communicator with fluency in English. Ability to communicate in a local language where the hotel operates (e.g. French, Mandarin, Arabic, etc) is desirable
• Executive presence \xe2\x80\x93 self assured exuding quiet confidence and humility

QUALIFICATIONS

• Bachelor\xe2\x80\x99s degree from reputable hotel schools preferred

EXPERIENCE

Minimum of 5 years of luxury hotel management experience with strong Rooms and / or F&B background gained from working in key cities / resorts destinations globally.

Accor