Job Description

Director of Front Office : RAK We have partnered with this well:established International Hotel Group to find them a dynamic, experienced, and service:driven Director of Front Office to join their leadership team. The ideal candidate will be a hands:on leader with a passion for delivering exceptional guest experiences and driving excellence across all front office operations. Key Responsibilities to include: * Oversee all aspects of the Front Office, including Reception, Guest Relations, Concierge, Bell Service, and Communications. * Train, lead, motivate, and develop the front office team to ensure seamless guest service and operational efficiency. * Maintain the highest standards of guest satisfaction, anticipating and addressing guest needs promptly. * Manage departmental budgets, forecasting, and cost control while optimizing room revenue and occupancy. * Ensure smooth coordination with other departments (Housekeeping, Engineering, Sales, and F and B). * Implement and monitor SOPs and brand standards in alignment with company policies. * Handle VIP arrivals, guest complaints, and special requests with professionalism and discretion. * Support digital initiatives and guest engagement strategies to enhance the overall guest journey. Requirements: * Minimum 3+ years of leadership experience in Front Office management within a luxury or 5:star hotel environment, ideally in the UAE * Proven track record in guest satisfaction, team development, and operational excellence. * Pre:opening experience is beneficial but not essential for the role * Strong communication and interpersonal skills; fluent in English * Proficiency in PMS (Opera Cloud or similar) and Microsoft Office applications. * Strong financial acumen and analytical ability. * Flexible, results:oriented, and able to thrive in a fast:paced, multicultural environment. Salary Package offered: AED 17,500 : 20,000 pm all:inclusive and dependent upon experience plus other benefits: annual ticket, annual bonus, medical and life insurance, discounts. Get in touch: