Director, Enterprise Fulfilment & Pmo
Kuwait City, Kuwait
Job Description
The Company
Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020. We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers. In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of. Ooredoo's future is bright, and you can be part of our ongoing success. The Role
This role is responsible for leading the B2B related projects Operations & Services function for Business Customers managing the Service Assurance and Installation, ensuring excellent delivery of services and customer experience.Key Accountabilities and Activities
Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020. We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers. In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of. Ooredoo's future is bright, and you can be part of our ongoing success. The Role
This role is responsible for leading the B2B related projects Operations & Services function for Business Customers managing the Service Assurance and Installation, ensuring excellent delivery of services and customer experience.Key Accountabilities and Activities
- Responsible for the infrastructure availability
- Responsible for the capacity planning and preparation for technology updates
- Accountable to meet customers’ SLAs
- Ensure that all new service offerings are tested successfully before market readiness
- Interface with Technology/Security unit heads to ensure seamless service delivery when applicable
- Own along with the Product team the Go/No Go decision for launching the services under the Data Center, SOC and Cloud Services portfolio
- Responsible for the delivery of B2B related projects
- Ensure that all the projects are running on the track and as planned
- Ensure that projects are delivered within budget
- Ensure effective resource planning
- Ensure proper handover to Operations team is in place for better customer experience
- First point of contact to escalate technical and operational requests
- Responsible for new processes and procedures creations/ initiations
- Maintain operational processes and procedures
- Responsible for the capacity planning/forecast and control the B2B related projects budget
- Responsible for placing POs with vendors
- Pre-sales and Sales support (solutions design, BOQ, pricing, Business Cases, project management estimates)
- Coordinate with Sales to align on updates on products & services and provide them with trainings if necessary
- Schedule and manage the workload of the team and ensure optimum use of resources.
- Proactively manage and motivate the team to be highly professional and results oriented.
- Work to improve employee performance through personal coaching and identifying training and development needs.
- Conduct annual performance appraisals (Performance Management System) and ensure objectives set are monitored and achieved.
- Work with Legal and Regulatory team to meet regulatory requirements
- Work with the Product team to develop pricing models, which will be in-line with revenue targets and regulatory requirements
- Work with Hyperscalers on partnership models and introducing new services
- Oversee new Data Center & Cloud services introduction/implementation
- Supervise Data Center, SOC and Cloud services related product lifecycle and try to maximize EBIDTA
- Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise
- Attend Training Programs, Courses, Seminars, conferences, vendor meetings, User Groups and presentations to be ready with the latest business ideas
- Computer and Communications Engineering Degree or equivalent
- MBA or Bachelor's Degree in Business Administration is a Plus
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Job Detail
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Job IdJD1441510
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuwait City, Kuwait
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EducationNot mentioned