Job Description

About the Role
We are seeking an experienced and forward-thinking Digital Business Development Director to lead strategic consulting engagements aimed at transforming digital customer experiences and driving growth for leading financial institutions. The ideal candidate will come from a top-tier consulting firm or Big 4 background and possess a strong track record in delivering digital transformation, portfolio optimization, and strategic innovation across the banking and payments sector.
Key Responsibilities

• Lead and manage consulting engagements focused on digital banking transformation for clients, customer journey optimization, and portfolio growth for top issuer clients.
• Design and implement strategies to enhance digital acquisition funnels for debit and credit card products.
• Develop seamless digital onboarding journeys and end-to-end customer engagement processes.
• Create data-driven Early Month on Book (EMOB) strategies to minimize attrition and maximize long-term customer value.
• Innovate banking subscription models and retention strategies tailored to evolving customer behavior.
• Conduct in-depth assessments of cardholder behavior, segmentation, and dormancy trends, and translate insights into actionable marketing and engagement strategies.
• Benchmark client portfolios and identify competitive opportunities through data analytics and industry best practices.
• Present findings and strategic recommendations to C-level executives with clarity, impact, and influence.
• Act as a trusted strategic advisor, building long-term relationships with key client stakeholders.
• Support business development efforts, including proposal development, solution design, and new client acquisition.