Job Description

Director, Aquaventure Operations (8114)

At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests' expectations at every possible turn.

Nestled between the calm turquoise waters of the Arabian Gulf and the majestic Dubai skyline, Atlantis, The Palm is the crown of the world-famous Palm island in Dubai. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple's retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it's our passion.

This position is responsible for the comprehensive leadership, planning, guest service, strategic sales, and financial performance of the overall Aquaventure Operations & Resort Pool Operations. The Director of Aquaventure Operations works closely with other levels of management throughout all Aquaventure departments and the resort to better understand and effectively manage their team-based goals and philosophies while maximizing revenues and maintaining high levels of guest quality and satisfaction.

Key Duties and Responsibilities Coordinates with the General Manager, Aquaventure to operate a superior Water Park experience. Partners and Leads the Manager of Recreation and Managers of Aquaventure with their teams for optimal success Provide the synergy required to position, train, and motivate employees to provide a safe, high quality guest experience. Act as the Aquaventure Duty Manager for any and all incidents, efficiencies, and overall operational excellence. Recruits and develops a professional and dedicated management and lifeguard & guest service / recreation team. Responsible for the annual operating budget by means of inventory control, procuring and ordering the required goods and service to successfully operate. Responsible for the overall payroll contribution to the bottom line by means of efficient scheduling practices & labor management. Manages operational expenses and inventory levels throughout the operation. Ensures that Aquaventure facilities are maintained at the highest level of quality. Maintains a safe, secure, and healthy environment for employees and guests. Monitors and anticipates service needs to ensure a high quality and superior "blow-away" guest experience. Develops and maintains open and professional lines of communication with all departments that interact with the Aquaventure operation. To ensure aesthetical look and feel throughout the park, landscaping, signage, before and during operational hours and reports defects etc. Assist with daily operation of the Guest Services / Recreational / Leisure areas within the waterpark, resort pools, and beaches. This includes the planning, facilitating, and management of: Atlantis Watersports Atlantis Tennis Facilities Daily Activations for both Resort and Waterpark Guests across Atlantis Dubai Marine and Waterpark Events - Waterpark specific Liaison with DigiPhoto Operations for Waterpark Operations Fosters & Drives guest engagement throughout operational hours. Assist with the management of the daily operation of the Guest Services / Recreational / Leisure areas within the waterpark, resort pools, and beaches. Responsible for Aquaventure P&L management including forecasting, accruals, & P&L calls. Direct management of Managers, Assistant Managers, & Team Leaders & Colleagues for Aquaventure Ops Development of the Management team through annual performance reviews and Performance Development Plans. Performing disciplinary and counseling when needed to ensure accountability and performance expectations are met. Achieve Colleague Engagement to maintain engaged colleagues throughout the course of the year. Always ensure 100% compliance in the operation as per third party and local governing standards. Ensure daily inspections of the waterpark, pools and beaches prior to colleagues and guest use. Any and all additional duties that may be asked in order to successfully, efficiently and safely operate the waterpark, pools and beaches.

Skills, Experience & Educational Requirements Experience with Ellis & Associates Lifeguard Programming Recommended Waterpark Operational Experience 10+ years Lifeguard Management / Instructor Experience 10+ years Strong interpersonal skills & Organizational skills Strong administrative abilities accompany a strong customer focus. Leadership abilities including but not limited to strong communication skills, follow-up & task management.

Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career. Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.