Job Description

Key Responsibilities

• Define program objectives, scope, success criteria, and value drivers in alignment with corporate strategy and transformation priorities.
• Develop integrated program roadmaps, high-level timelines, and resource frameworks to support strategic execution.
• Translate strategic initiatives into structured workstreams with clearly defined milestones, dependencies, and governance controls.
• Coordinate and align cross-functional stakeholders across business units, operations, IT, risk, compliance, and external partners.
• Establish and manage program governance structures, including steering committees, decision forums, escalation paths, and performance dashboards.
• Act as the primary interface between Senior Management, Steering Committees, and program stakeholders, ensuring clarity, alignment, and timely decision-making.
• Provide regular reporting on program progress, financial status, risks, and benefit realization to executive stakeholders.
• Ensure sustained engagement from business sponsors, functional leads, and vendors throughout the program lifecycle.
• Identify, assess, and manage program-level risks, dependencies, and scope changes, implementing mitigation and corrective actions where required.
• Ensure compliance with internal control frameworks, Shariah requirements, and applicable regulatory standards.
• Embed Balanced Scorecard principles and EFQM performance indicators within program governance and reporting structures.
• Oversee program budgets, forecasting, cost controls, and resource optimization across multiple initiatives.
• Manage vendor performance and contractual deliverables to ensure alignment with program objectives.
• Define quantitative and qualitative success metrics for each initiative, including baseline measures and target outcomes.
• Track performance across customer experience, process efficiency, digital adoption, cost optimization, and business impact.
• Design and maintain an integrated Program Performance Dashboard covering:
• Conduct periodic benefit realization reviews with stakeholders to evaluate progress against planned outcomes.
• Collaborate with Strategy and Organizational Excellence teams to align measurements with EFQM "Results" dimensions (Customer, People, Business, and Society).
• Capture lessons learned and implemented continuous improvement mechanisms across programs.
• Present outcome and value realization reports to Senior Management and governance forums, highlighting achievements, risks, and corrective actions.

Requirements

• Bachelor's degree in business, Management, Engineering, or a related field (Master's degree preferred).
• 5-10 years of experience in project or program management, with a track record of managing complex, cross-functional initiatives.
• Strong understanding of program and project management methodologies (Agile, PMI, PRINCE2, MSP, etc.).
• Excellent leadership, communication, and senior stakeholder engagement capabilities.
• Proven experience managing budgets, risks, vendors, and multi-disciplinary teams.
• Professional certifications such as PMP, PgMP, MSP, or equivalent are highly desirable.

FOR MORE INFORMATION
CONTACT Avinash Sirur

Skills Required