Digital Experience - Manager

Job Summary:

We are seeking a skilled and motivated digital Experience manager to lead various business operations for a leading consulting firm, within the People Experience team. In this role you will be a large focus on interfacing with clients and ensuring that projects are being delivered in accordance with proper standards from kick off to close out. Your expertise will drive customer satisfaction, business process standardization and successful technical and commercial deliver of Experience Projects.

Location: Dubai, UAE / Hybrid

Job Responsibilities:

• Leading key accounts and generate new or add on business and services via cross selling
• Communicating and working closely with the project/program team to ensure deliverables are understood, defined, time lined and measured for project proposals
• Monitoring progress towards achievement of project objectives and KPIs with effective management of project risks and opportunities
• Proposing remedial courses of action where Project progress is not in accordance with agreed objectives and communicates this to direct reports as agreed with Digital Delivery Manager.
• Developing solutions for variety of technical problems of moderate scope and complexity.
• Researching and developing existing applications and custom applications to aid in project delivery and management workflows
• Developing, implementing, and maintaining quality assurance protocols, carrying out periodic reviews ensuring lessons learned are captured and relevant improvements implemented when needed in line with the JLL QA/QC process.
• Improving and growing the efficiency of delivery processes and procedures to enhance and sustain JLL\xe2\x80\x99s internal capacity and continuously improve on service delivery.
• Coordinating with leadership and facilitate the development of partnerships with leading vendors and market players that provide complimentary services
• Supporting and training new team members.

Qualifications:

• 3-5 years of experience in a similar role.
• The capacity for self-motivation, independent initiative and creative problem-solving.
• Thrive in a fast-paced, intellectually demanding and service-oriented environment.
• A diligent attention to detail and strong technical intuition.
• Excellent leadership skills with experience collaborating with cross-functional teams.
• Strong understanding of project management standards including procurement, change management and various other functions.
• Working knowledge of agile development methodologies.
• Ability and willingness for frequent travel within the GCC and Middle East
• The ability to manage time and schedules to meet aggressive deadlines and influence through persuasive written and verbal communication.

If this job description resonates with you, we encourage you to apply, even if you don\xe2\x80\x99t meet all the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!

Location:

On-site \xe2\x80\x93Dubai, ARE, Riyadh, SAU

If this job description resonates with you, we encourage you to apply even if you don\xe2\x80\x99t meet all of the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!

About JLL \xe2\x80\x93

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500\xc2\xae company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .

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