Job Description

Overview Of The Role:
The Digital Channel Integration Specialist is a technical and process-oriented role focused on integrating new digital solutions into the existing ecosystem. Serving as a bridge between project delivery and operational teams, the specialist defines workflows, creates technical documentation, and leads testing efforts to ensure omni-channel digital products are operationally sound, scalable, and provide a flawless customer experience. Success in this role involves achieving seamless integration, robust documentation, and proactive system support.
What You Will Do:
Documentation and Business Process
Define and document end-to-end business processes, technical workflows, and customer journeys for new digital initiatives.
Translate business requirements into clear integration specifications for development teams and vendors.
Create and maintain a central repository of clear and accurate documentation for all digital solutions, ensuring technical details and business flows are kept up-to-date.
Integration and Testing
Lead hands-on integration and testing of digital solutions, including APIs, SDKs, and payment gateways.
Develop and execute comprehensive test cases to ensure solutions are of high quality and perform well before launch.
Ensure on-time completion of testing cycles within project timelines to reduce critical defects pre-launch.
Operational Readiness and Support
Ensure operational readiness and smooth handover of new solutions to support teams.
Provide ongoing support for integrated systems and manage solution vendors.
Continuously monitor digital channel performance to drive improvements and meet key digital performance KPIs such as conversion, transactions, and sales.

Skills Required