Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A\xe2\x80\x9drab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world\'s most admired and innovative brands. Al-Futtaim Group\xe2\x80\x99s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role:

• To ensure that the assigned service jobs are executed in line with established work procedures, time standards and housekeeping standards so that the overall objectives of productivity are met or exceeded.

What you will do:

• Carries out Basic repairs and troubleshooting on Engine / Drivetrain / Chassis
• Carries out level 11 GR repair e.g., replacement of Brakes, clutches, steering, suspension et. Independently
• Carries out Level 111 Diagnosis and repair rectification using hi-tech diagnostic and repair tools and equipment
• Collects & presents technical information for feedback to principals for product improvement.
• Aware of the hazards and the risks associated with their work activities.
• Use and maintain appropriate PPEs supplied to them
• Take reasonable care for own health & safety and also take care that his or her acts do not adversely affect the health & safety of others.
• Ensure quality of job to avoid errors/rework and take actions to resolve customer concerns to improve customer engagement.
• Comply with company QHSE guidelines and SOPs and report all incidents to the supervisor
• Participate in Toolbox Talk meetings and undertake safety awareness trainings as provided by the company
• Follow emergency & evacuation procedure of the company
• Perform other duties as assigned

Required Skills to be successful:
1.- Customer management
2.- Strong analytical and communication skills
3.- Timely Resolution
4.- Proficient in Microsoft Office
About the Team:

• Reporting to the Service Operations Manager and the role acts as the focal point to continuously promote the improvement of Customer Service in Honda. A close liaison is maintained between all departments and all personnel are involved in the process to create a \xe2\x80\x9cQuality Service Culture\xe2\x80\x9d. The role aims to ensure that the customer experience is a positive one and the job holder is empowered to make appropriate customer focused decisions where problems have occurred so that we create customers for life.

What equips you for the role:

• High School graduate /Tech. School Graduate / ITI/ Diploma in Automobile Engineering
• 5-7 years in reputed workshop as Auto Mechanic
• Preferably be a certified Pro-Technician
• Valid (GCC) Driving License

REF TB
We\xe2\x80\x99re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
Before you click \xe2\x80\x9capply\xe2\x80\x9d: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.