Job Description

We are seeking a highly skilled Development Engineer to join our team and provide Level 2 support for AWS-based projects, with a strong focus on leadership skills.

Responsibilities:

Act as the primary point of escalation for technical issues unresolved by L1 support, ensuring timely resolution. Lead the L1 support team. Troubleshoot complex customer issues, perform root cause analysis, and provide solutions via calls, remote sessions, or detailed documentation across AWS services (Lambda, API Gateway, RDS, CloudWatch, etc.). Analyze application and system logs (e.g., AWS CloudWatch) to identify patterns, errors, and performance issues. Monitor and set up AWS alerts (e.g., cost, error, and traffic alerts). Provide hands-on coding/debugging support in technologies such as JavaScript, Node.js, and Angular to reproduce and fix issues. Collaborate with development teams to resolve defects, push fixes to production, and verify successful deployment. Query and manage relational databases (PostgreSQL, MySQL), write scripts for automation, and generate reports. Manage and prioritize a ticket queue, ensuring adherence to SLAs and maintaining high customer satisfaction. Document common issues, troubleshooting steps, and best practices to improve the knowledge base and reduce future escalations. Ensure independent ownership of tasks, following up until successful closure. Work in rotational shifts as part of a 24x7 support team, with schedules planned

Requirements:

Bachelor's degree in Computer Science, IT, or a related field. 5+ years of experience and Team lead experience are required Ability to effectively coach, mentor, and motivate a team. Strong coding skills (for example: JavaScript, Node.js, Angular). Previous experience with AWS Ability to troubleshoot and guide customers to identify and solve issues on call. Skilled at performing root cause analysis for new/unknown issues. Proficient in analyzing AWS CloudWatch logs and understanding system/application behavior. Task-oriented and organized, with experience managing a ticket queue and prioritizing issues. Excellent written and verbal communication skills. Ability to work under pressure in dynamic environments. Ability to join immediately Good DevOps skills are a plus.
Job Type: Full-time