L2 Support Consultant
United Arab Emirates, United Arab Emirates
Job Description
Overview:
TekWissen is a global workforce management provider throughout India and many other countries in the world. The below job opportunity is one of our clients which has been a one-stop solution for professional digital services.
Position: L2 - Support Consultant
Location: Dubai, UAE
Job Type: Full Time
Work Type: Onsite
Qualification:
TekWissen is a global workforce management provider throughout India and many other countries in the world. The below job opportunity is one of our clients which has been a one-stop solution for professional digital services.
Position: L2 - Support Consultant
Location: Dubai, UAE
Job Type: Full Time
Work Type: Onsite
Qualification:
- Bachelor's degree in Computer Science/Information Technology, or a related field.
- 3-5 years relevant experience in IAM support (SailPoint).
- MSP (Managed Services Provider) or Support experience supporting customers
- SailPoint infrastructure.
- Should have experience working with customer directly
- Product certification (preferred).
- Understand support procedures and methodologies.
- Monitor system health, identify issues, and perform troubleshooting on identified issues.
- Should be able to communicate with the customer and handle the customer's stakeholders.
- Should be aware of the complete Incident Management process.
- Perform troubleshooting for SailPoint IIQ issues.
- Execute minor system upgrades and patches related to the product.
- Collaborate with other Team member (Implementation team member) for complex problem resolution.
- Monitor and maintain SailPoint IIQ system health and performance.
- Provide technical support for user issues and queries.
- Write and optimise SQL queries for reporting and troubleshooting.
- Utilize REST APIs to integrate and enhance IAM solutions.
- Maintain documentation of system configurations and changes.
- Participate in customer calls and provide the fix.
- Ensure compliance with security policies and procedures.
- Understanding of basic Java and BeanShell code.
- Conduct routine audit support for security assessments.
- SailPoint IdentityIQ Support Experience.
- Strong communication, presentation and collaboration skills.
- Direct Customer handling experience (Onsite)
- Problem-Solving Attitude
- Strong L2 Level Knowledge with some exposure to coding Sail
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Job Detail
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Job IdJD1829552
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationUnited Arab Emirates, United Arab Emirates
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EducationNot mentioned