Job Description

Overview

We are seeking a dedicated IT Support professional to join our team. The ideal candidate will be responsible for providing technical assistance and support related to computer systems, hardware, and software. This role requires a strong understanding of various operating systems and excellent customer service skills to ensure a seamless experience for our users.

Responsibilities

Provide first-level technical support for hardware and software issues. Troubleshoot and resolve problems related to operating systems including Windows and macOS. Assist users with help desk inquiries and ensure timely resolution of technical issues. Manage computer hardware setups, installations, and configurations. Utilize Jira for tracking support requests and managing workflows. Maintain firewall configurations and ensure network security protocols are followed. Document issues and solutions in a clear and concise manner for future reference. Collaborate with other IT team members to improve overall service delivery.

Skills

Proficiency in operating systems: Windows and macOS. Strong knowledge of computer hardware components and management. Experience with help desk operations and customer service best practices. Familiarity with Jira for issue tracking and project management. Understanding of firewall configurations and network security measures. Excellent problem-solving skills with the ability to troubleshoot technical issues effectively. Strong communication skills to convey technical information clearly to non-technical users.
Join us in delivering exceptional IT support services that empower our users to work efficiently!

Job Type: Full-time

Pay: From AED2,200.00 per month