Desktop Support Technician
Dubai, United Arab Emirates
Job Description
About the job Desktop Support Technician
Date Posted: 17th October 2023 Position: \xef\xbb\xbfDesktop Support Technician Job location: Dubai Candidate must be in UAE UAE \xef\xbb\xbf\xef\xbb\xbfDriving License - Mandatory The Candidate should have prior experience in supporting 500 Computer or E-Mail Users.\xef\xbb\xbf\xef\xbb\xbf Responsibilities:
- Provide first-level contact and problem resolution for all users with hardware, software, and application issues.
- Install, configure, and troubleshoot end-user desktop hardware, software, and peripheral devices.
- Respond to and resolve help desk requests in a timely manner via ticketing system, phone, or email.
- Collaborate with other IT staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
- Escalate more complex problems to the appropriate support teams.
- Document internal procedures and create end-user guides for various software and hardware.
- Manage and monitor inventory of hardware assets and track software licenses.
- Provide training sessions for end users on new software or hardware implementations as needed.
- Conduct periodic patching of end-user systems and perform software upgrades when necessary.
- Maintain confidentiality in dealing with end-user data and information.
- Associate degree in information technology, Computer Science, or related field; or equivalent work experience.
- Relevant professional certifications such as CompTIA A+ are a plus.
- Minimum of 3 years of experience in desktop support or a related field.
- Knowledge of common desktop operating systems (e.g., Windows, MacOS) and software applications.
- Familiarity with mobile devices, tablets, and their operating systems (e.g., iOS, Android).
- Strong troubleshooting skills and the ability to think on the fly.
- Excellent interpersonal skills to interact positively with end users.
- Ability to work both independently and as a part of a team.
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Job Detail
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Job IdJD1596814
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned