is a UAE-based IT solutions and services provider specializing in enterprise infrastructure, networking, cybersecurity, unified communications, and managed IT services. We partner with leading global technology vendors to deliver reliable, scalable, and secure IT solutions tailored to our customers' business needs.
With a strong focus on
service excellence and SLA-driven delivery
, BCS supports organizations across multiple industries by providing end-to-end IT services including design, deployment, monitoring, and ongoing support. Our experienced technical teams operate across NOC, desktop support, network, and security domains to ensure high system availability and customer satisfaction.
BCS Technologies is committed to continuous improvement, industry best practices, and professional development, offering team members exposure to enterprise environments, multi-vendor technologies, and growth opportunities within a fast-evolving IT landscape.
Job Summary
BCS Technologies LLC is seeking a skilled and proactive
Desktop Engineer
to provide end-user computing support across multiple customer environments. The role involves installation, configuration, troubleshooting, and maintenance of desktops, laptops, peripherals, and basic network services, ensuring high service availability and SLA compliance.
The ideal candidate will have hands-on experience in Windows environments, user support, incident management, and coordination with infrastructure and NOC teams.
Key ResponsibilitiesEnd-User Support
Provide L1/L2 desktop support for Windows-based desktops, laptops, printers, scanners, and peripherals
Troubleshoot hardware, software, operating system, and application-related issues
Handle incidents and service requests via ticketing systems within defined SLAs
System Administration (Basic to Intermediate)
Install, configure, and maintain Windows OS, Microsoft Office, antivirus, and standard business applications
Perform user account administration in
Active Directory
(user creation, password resets, basic group policy tasks)
Assist with email and collaboration tools (
Execute desktop and laptop deployments, replacements, and user migration activities
Maintain IT asset inventory and lifecycle documentation
Support OS patching, antivirus updates, and endpoint compliance activities
Customer & SLA Management
Provide onsite and remote support at customer locations as required
Ensure adherence to SLAs, escalation procedures, and change management processes
Maintain clear and professional communication with end users and stakeholders
Documentation & Compliance
Create and maintain SOPs, troubleshooting guides, and asset records
Follow ITIL-aligned Incident, Problem, and Change Management processes
Required Skills & QualificationsTechnical Skills
Strong hands-on experience with
Windows 10 / Windows 11
troubleshooting
Working knowledge of
Active Directory and Microsoft 365
Basic networking knowledge (TCP/IP, DNS, DHCP, LAN/Wi-Fi)
Experience with ITSM/ticketing tools (ServiceNow, Service Desk Plus, or similar)
Certifications (Preferred)
Microsoft Certified: Windows Client (MD-100 / MD-102)
Microsoft 365 Certified: Modern Desktop Administrator Associate
Microsoft Certified: Azure Fundamentals (AZ-900)
- added advantage
ITIL Foundation
CCNA
Soft Skills
Strong customer service and communication skills
Ability to work independently and in team-based environments
Effective time management and task prioritization skills
Experience
4-6 years of experience in a Desktop Engineer / IT Support Engineer role
Experience working in MSP, system integrator, or SLA-driven environments is preferred
Compensation
Salary and benefits will be based on experience, skills, and performance during the interview process
What We Offer
Exposure to enterprise customers and multi-vendor IT environments
Opportunities for growth into infrastructure, cloud, or security roles
Supportive and collaborative team environment
Job Type: Full-time
Pay: From AED6,000.00 per month
Work Location: In person
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